TD Canada Trust

This branch has a poor sense of urgency for small business transactions. Appointments are typically 3 days out, and return of phone messages typically runs more than 6 hours. This isn't just one experience, but routine. In terms of all TD branches I deal with as I travel frequently, this branch ranks at the bottom of my list for customer service for business.

Very poor service with fraud department. Scammed $600 reported to the fraud department and 2 1/2 hours on the phone and in branch. still sent to collections. Closing the account. Very disappointed after 20 years of accounts with them.

I just wanted to have them fax a bank statement to a location I intended to be at on the following day. Doing this would have saved me having to go out of my way; and to be honest, I had no time to do that. Unfortunately, there's no way to authorize a fax unless you do it in person with a teller, which completely defeats the point. With all the phone banking options they offer, you would think authorizing a fax would be among them. They told me I could print my own PDF, but my expensive banking service didn't come with a printer. They were friendly enough, I guess. So long as your not a disabled man with a pistol, they'll treat you pretty well. There's a story there

This branch does a fabulous job. The staff here have provided my with solid advice and products each time my financial needs have changed. I always get professional advice here, and I am always treated in a friendly, caring and courteous manner.

This branch not only answered the phone, they were very helpful even though the mistake was mine. Reese is a good guy.