TD Canada Trust

I went to this downtown Belleville branch this afternoon to pick up the business cheques that my manager ordered a week ago. The bank did not give the cheques to me due to its policy. However, the way the two bankers talked to me was SO RUDE. I would like the regional manager to take the action on these two persons attitude. One of them is Tracy and the other is Lisa Marie who claimed herself as the Manager Customer Service. But the way Lisa handled the issue was not professional at all. Tracy yelled at me in front of other clients. At the end, I decided to close all my accounts because I was not happy with these two people and I just hoped that they would feel sorry and apologize to me. Believe it or not, I did not hear a "SORRY" word from their mouths. So I closed all my accounts eventually. In fact, I feel more like royal client with CIBC and RBC. I just hope someone who is in the higher position than these two to train them how to talk to the clients in a more polite and appropriate way. Just because I speak with an accent does not mean that I think with an accent.
7 years ago (10-01-2018)

Bad experience with 2 staff. Rude and arrogant. I closed all my accounts with them. I cannot believe they treat their client with bad attitude in this small town. Better customer service at CIBC and RBC.
7 years ago (10-01-2018)

Staff are always pleasant and the service is quick and efficient.
8 years ago (29-04-2017)

My favourite bank in Belleville. The staff here treat everyone so kindly. They are always happy to help. It is hard to give any other bank a chance when the staff here are so great at their jobs.
9 years ago (10-04-2016)

great team lead by Golda and company, they bend over backwards to help you manage your business and grow your venture without Nicole and dime charges for every transaction... full of great advise
9 years ago (15-05-2016)