TD Canada Trust

I am new to this country, Ravneet Kaur my advisor helped to understand the different types of accounts and its outcomes in future. She explained me details that I booked another appointment for it. Was one of best experiences ever had. Thanks for amazing help. Good team work!!

This branch definitely is the worst in the KWC. They don’t have enough resources for their own and got merged with the another branch. I feel sorry for the people working there. Zero star.

Wonderful experience for our morgtage solution at this location. Maria is the best, she provide us the great proffesional assistance for all our need, with all her knowledge and sincerity. Very happy with our first TD experience.

Rude, unhelpful and impersonal staff. Not security conscious. When I entered, there was nobody in sight. Waited around for a while until someone came out of what looked like a lunchroom and got a look like a customer being there was a problem. Asked for my banking services and she directed me to an ATM. Asked if I can work with a person? Was instead curtly directed again to the ATM. When I asked a question about my account she looked it up - BUT she just took my card out of sight and started entering my banking information on her keyboard instead of having me swipe it securely with a PIN entry through a machine. She then provided me the information without verifying my identity. When I asked again to handle my banking with a person, she would not help me, again rudely told me to use an ATM. I told her I'd rather work with a person at another branch and she told me I was welcome to take my business elsewhere. This has been my branch since I was a kid, clearly customer service and security is no longer a priority to TD and it's reflecting through the attitude of their staff. Seems like other reviewers are having similar experiences.

With 3 months again had bad customer experience. This time my wife and me both feel that by looking us there voice tone change and way of talking to us. Look like they are discriminating us. My wife went to operate our box and refuse to allowed it. we have box there since 6 years and 2 year ago they change due to their problem and don't update record and my wife name was missing from their document. They are even not listen that this was not our fault. TD head office is also not doing much. I had previously complaint for same ladies but nothing happen. I encounter with Manager Customer Service HK of this branch but she never listen us. Always try and pressure us to do what she want.

Not impressed. My TD visa infinite card was not linked to my all inclusive banking and as such I was charged the annual credit card fee which I should not have been. I phoned the credit card number and got the charges removed good but when the branch at Pioneer Dr. called me back and I asked for compensation for the hassle. I was told "sorry we don't do compensation". Not even an apology from the branch; not impressed with the service.

Terrible experience. Sent in with a suspected fraudulent account, and they could not even be bothered to move to help me, or even provide basic information. Told me to call Equifax and complain to them, dude apparently really didnt want to help me. Went down the street to a different location with much more courteous staff, who were able to start helping me getting the situation sorted out. What the hell TD?

The reason why I closed all my RBC accounts and switched to TD. This is my third appointment at this branch and the customer service has been exceptional. The previous two times it was just me but today I had my three kids and wife with me. I was on edge with the kids running and shouting but Gordana was very calm. She even helped with the kids over a 90 minute consultation. All in all, my needs were met and Gordana even followed up with a personal email. Take note RBC, I changed banks for a reason! TD is the best banking service I've experienced in five countries and certainly the best in Canada.

This bank is always so filthy and disgusting. I dont think it ever gets cleaned. Garbage on the floor always. The machies are repulsive and no hand santizer in sight ! We are trying to stop the spread of covid with money and buttons being one of the biggest issues with contamination. What a disgrace. All the money they make and not one clean thing in there. Stay away!!

Deserves a no star rating. What kind of "bank" doesnt have tellers to assist with cash services. Less service and yet my account fees go up in March? Rude staff as well.

Directions to TD Canada Trust with public transportation

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