TD Canada Trust

I was just at TD to withdraw a sizeable amount of money from my account for car repairs. The young man who helped me was so pleasant. When I told him what the amount was for, he asked if I was satisfied with the work and did I trust the mechanic. I assured him I did. I was impressed that he would ask. With so many scams especially with seniors, it was nice to think someone was looking out for me. Thank uou Michael.

Someone named Travis called me about a “marketing lead” for an account I had recently been added to, due to a medical emergency, instead of calling the person who very obviously had been the primary account holder for decades. The account isn’t even under this branch and the branch it is under is over an hour’s drive away. Sneaky and unprofessional.nnEdit June 2024: Five months later and I’m receiving calls again on both my home phone and my old cell number that my husband now has regarding banking with TD for this account. This employee stated there was “no note on my file that I didn’t want to be contacted” and proceeded to ask my husband for my new number despite my husband telling him to stop calling us. There is something seriously wrong with this branch - both its “managers” and employees. The rating and reviews speak for themselves. Stay away.

TD Bank has the worst customer service. After speaking with a manager last year about not putting a hold on our business cheques that are being deposited at the branch, it’s still happening. We’ve had the same customers for 14 years!nToday I had to send a wire transfer to the UK for 70GBP and they charged me $50 Canadian. I said we’ve been customers for over 30 years and that’s the fee?? Yes sorry that’s the fee.nSo they can hold my funds for 5-10 business days but yet I have to pay my $50 charge right a way. No personalized service here! Do better TD Bank!

I have never had a worse experience at a bank in my life. I set up an appointment to invest money from a checking account to a GIC and I spent 20 minutes being bounced around trying to prove who I was. After I verified my pin code with my bank card and supplied my drivers license. This was not good enough. The teller was extremely rude and condescending and I will not be banking at this location ever again.

I strongly urge people not to use this TD Bank Branch. Absolutely no Customers service skills by anyone working at this branch. Not sure why they are work in a service industry if they have no such skills.