Bank of Nova Scotia

Have had great experience with this branch. Tellers are great and friendly. There are lines at times but I would rather they don't rush. Love our financial advisor Catalina and have had amazing service with Cameron the manager.

If I could give less than 1 star I would. Spoke to two women at the branch who acted and seemed to be higher up than the tellers. Holy smokes let me tell you, they are belittling and make you feel like you're some sort of criminal/suspicious when you're in there for important and valid reasons due to an extremely OBVIOUS Scotiabank error. I talked to a phone representative right after I left and they actually made progress on the bank's error immediately, as well as mentioned that the branch Alliston I went to, could have helped me in numerous ways. Not helpful, not willing to help, and if you have any issue they treat you like you're a complete moron. Either they need to calm down on the power trip and ego or get a new profession because customer service is not even close to ideal for them. I wish I didn't have to make this my home branch, probably won't go in anyways if I need help anymore. I walked out feeling physical anxiety after the interaction and still managing to say thank you, have a good day, but they continued to talk amongst themselves and ignore me. Ladies, hopefully you see this and recognize that maybe even a smidge of kindness and understanding would go along way. If this is going to be your future home branch, just switch banks now while you're ahead. Cheers!nn*note: I am a woman as well*

Not sure what's going on here lately, a year or so ago I walked in with an issue, was treated well, issue resolved politely and I was on my way...last month however, I went in for help, I was instead treated like a toddler by a woman with long dark hair and glasses who is CLEARLY on a power trip. She insisted I had to go to my home branch to resolve the issue I didn't, it was resolved by a different teller at the same location, she barked at people 'who are you here to see?' so i said confused 'a teller?' and she barked again if i didn't have an appointment to stand in line, she then POINTED as if I was unaware where the line was...I was behind another lady but I guess my shoe was slightly out of the marked arrows on the ground??? It seemed like she just wanted to feel big. She used a lot of big words incorrectly to try to make other customers feel stupid. I waited and was helped by a very nice lady named Maura i believe she was very lovely, made me feel comfortable and helped me solve my problem easily and in one visit! Much more than I got the last time I came in. So I think the lady in glasses who likes to feel like top employee should take a lesson on from the other tellers on how to do her ACTUAL job CUSTOMER SERVICE.

Absolutely pathetic. Tried to make a deposit in the bank machine, as I can’t handle standing in line with the turtle mode tellers , always yapping and chatting with customers , at least 5 people waiting. So while I tried to deposit my cash, the machine got stuck, took my money and card. I proceeded into the bank a bit overwhelmed, as I had a lot of cash on hand. I looked over to a lady teller who was just observing the workers, and I approached her about my card and cash being stuck in the machine.i am certain her name is Suzie. She has no customer service skills, very unprofessional and gave me an attitude. She told me to stand in line. so why would I stand in line when the bank machine has to be opened by somebody other than a teller. She was not friendly or apologetic and seemed angry about having to go to the bank machine and open it with a key. I will never deal with this bank again after I close my accounts. There’s more banks who care. This one definitely does not.

Just wanted to say how lovely a young gentleman named Justin is that works at the Alliston location. He’s been there just under a year. He was so pleasant and helpful with what I needed. I was depositing a large check and taking out some foreign money. Such a pleasure to deal with!