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Reviews, get directions and information for TD Canada Trust ATM

"From a variety of Chequing & Savings accounts, Credit Cards, Mortgages, Loans and Lines of Credit to Retirement Planning, TD Canada Trust has all your Personal and Business Banking needs covered."
Address: 1350 Railway Ave Unit 104, Canmore, AB T1W 1P6, Canada
Phone: (866) 222-3456
State: Alberta
County: Division No. 15
City: Canmore
Zip Code: T1W 1P6


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours


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Reviews
Worst customer service ever. I will have to go in again, now for a third time in a month after signing documents that they haven't done anything yet with. Their utter incompetence has held up my mother's will from passing probate. Don't leave your finances in their hands unless you want your kids to go through this after you are gone.
Everyone is nice and helpful. But a lot of the staff seems to not know certain process. I am making my TD Auto Loan payment through the branch because it reflects to my account faster than online banking. My Auto Debit is currently turned off because of personal matters, but they said I can always pay at the branch. I have already made more than 10 payments on the branch, and every time I go there, they always seem to not know how to process Auto Loan payment which causes wait times. I hope the management will train everyone of all the services you can do at the branch. To avoid customer waiting for more than they should.
I recently had two charges to my TD Visa that I did not authorize. The TD agent was understanding and efficient. My card was blocked and a new card arrived at my front door the very next day. To say I was impressed would be an understatement. I believe the agents name was Martine. Excellent service and THANK YOU!!!
Had absolutely awesome experience! I was late with my credit card payment so my card was blocked. Lorraine took a payment from me and called visa for me and they said it will be unblocked right away. When I had a problem 2 days later, I've returned to td and Mandy and Lorraine assisted me once again. Since I had a bad experience with visa, I was given $25 gift card to the Canadian Tire. This is the most friendly bank I've ever been to. They are patient, understanding and always chatty. For the first time...it is a pleasure to pay my bills.
Generally, every staff is very friendly and professional here and particularly Mayilene always goes above and beyond. She is the reason that I changed my bank from Scotiabank to TD Bank and since then she has treated me very well even though I am just one of many regular customers. When I still had a bank account at Scotiabank and sent documents to both TD Bank and Scotiabank, Scotiabank asked me what the documents were even though I explained in my email, but she read the documents and said she could sign the documents. The latest big incident was that I sent a secure email from my on-line bank account to TD customer service to correct one document that was related to tax and I got a reply that TD customer service was unable to do this over the secure email and did not understand why TD customer could do this over secure email... I was told to contact TD Customer service. When I called TD customer service, I did not think that the person who picked up my phone call understood about the document because this was a very rare document, so I asked her if I could talk with her manager or supervisor. I did not blame her at all and appreciated that I could talk with her manager or supervisor. Her manager was always polite, but I did not feel that he understood and just repeatedly said he could not correct the document for some reason… Unfortunately, he was not helpful at all because he repeatedly said no and did not investigate at all in my impression. I truly did not feel that he understood the document and he was not willing to help me. For me, to contact TD customer service by secure email and phone call was a waste of my time half of the time in my experiences and the best is to contact a person whom I know in local brunch. I asked Mayliene to correct the document by email and she replied immediately that she could do that and needed a little bit of time. She has been very reachable and has always been the person who can make it happen. She has been a very professional to solve any problem and I always appreciate her dedication and professionalism. She has been helping me many other things and I truly feel lucky that she works for my local brunch.
Was doing wire transfers on Tuesday, Mandy helped me with that, she was really friendly and careful with all the details, I received my money safety on my bank account today! It was not the first time I visited, I had a good experience there, and they are so patient with the people like me not speaking fluent English!
If everyone in this world could be even half as friendly as Yanli the world would be a much better place! Give that lady a raise just for sheer positivity and friendliness.
Friendly, fast, local branch, safe , effecient and easy to navigate online and banking app. Cant really bury your riches under the deck in the backyard or in the deep freeze anymore. Bank there you'll be taken care of. Just bring ID.
Great staff. Been going to this branch for the past 5 years and have always received excellent service and help. Always kind and welcoming staff.
Usually I'm a massive fan of this bank but they were closed 50 minutes before the posted hours. 07/11/2022
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