T-Mobile

I have never been more pleased with T-Mobile! The manager Brandon, did an amazing job helping me switch from Verison to T-Moblie. He went above and beyond and very professional with my whole visit! If you switch to T-Mobile or need any assistance, 100% head down to him!
5 7 years ago (10-09-2017)

They will help you get setup and are very friendly
5 7 years ago (01-01-2018)

Rick went above and beyond to help me resolve my issue with a Promotional Deal. The most professional customer service I've dealt with anywhere. Thanks
5 7 years ago (18-09-2017)

I would have given a 0 if allowed. I was visiting from out of state when my phone died on me. I went to the store right when they opened Saturday morning. Unfortunately I have had something similar happen to me before and whenever I have gone into a store no questions asked they will over night a replacemen phone. The employees told me they could not overnight it and the phone may be at the store by Tuesday but probably Wednesday. I was told we would receive a text message when the phone came in with the phone number I gave them (since I was without a phone). We never received a text I ended up calling the store on Tuesday around noon to discover the phone had arrived. When I came into the store it took them a good 5 minutes to greet me. I noticed the manager was also in the store not once did he introduce himself or apologize for the delay. The girl at the counter switched out the phones but my battery was dead and she didn't have a replacement battery to confirm the phone was actually working. I have been a customer with T-Mobile for over 12 years and I've never experienced such awful customer service or come across such a lack of basic training. The manager and his employees are clueless on how to run a store. I have filed a complaint with the corporate office as well. If I lived in Owatonna I would drive out of town to a different location to avoid the mess.
1 7 years ago (19-08-2017)

This place is hard to look at. Too pink for me. People are alright though. #2pink4me
3 7 years ago (27-10-2017)