Swatch Group Canada

I bought 2 SWATCH watches for my 2 kids and after 3 months of normal wearing both clips on the watch broke. I contacted Swatch Canada, only for them to return an email 3 months later. They offered to send a replacement clip. I requested for a refund or exchange as I was worried the same thing was going to happen to the new watches. The material of the watches are flimsy and cheap. They scratched very easily. I would not recommend this product or this brand. After sending emails back and forth they offered to exchange for a different product. I had sent an email requesting for a different watch and I have yet to hear back and it's been 4 months since I last sent the email. I would not recommend this brand or product.

I have had the pleasure of using Toronto Swatch Group offices for several services of watches from different brands under the Swatch umbrella. Always professional, always polite and always looking for a solution, even when an older watch could not be repaired. I will be happily returning when another service is needed. FYI, services take time, there just isn't an abundance of highly skilled watch makers. So be patient and look forward to a watch that is as good as new.

Very disappointed with the level of service. I had battery in my Omega replaced in 2020 and then again in September 2021 only to find out a year later that the watch is not working properly. I have received estimate stating 'The movement is not performing to the factory specification'. As per the estimate, they provide a 24 months warranty for a complete or partial service, however I had to pay for a battery replacement in 2021, which was supposed to be under warranty. This time they completely refused to exchange the battery stating that problem is not a battery, but the movement. So 24 months warranty means absolutely nothing, have to pay all the time. Additionally, it took 3 emails and 2 phone calls for Customer Service to call back. And this is not first time I am experiencing this, previously for Tissot watches, same comment in the estimate 'The movement is not performing to the factory specification'.

Requested a prepaid return packing for a Tissot Couturier Mechanical Watch trough the Tissot web site on October 18, 2022. I received an email confirmation 2 weeks ago but till today, no package arrived, A week ago, I reported my issue with my watch on their website. Still no reply after one week. Today, called Swatch Group. Finally after third attempt I received a person on the switch board. Left my phone number and name, so far nobody returned my call. The message on the recorder is really hard to understand. This should be an international company, taking care of customers? I am wondering that someone can provide 5 stars?

Needed a replacement screw for an Omega Deville. The part was identified and shipped out very fast. Special thank you to Janine for making this repair fast and easy!

Big THANKS to Janine and Odessa for helping me with my Omega watch. Mabuhay po kayo!

Swatch group helped me to fix my Tissot, for no cost and job was done perfectly. The only negative side is hard to park near the building and long service time. However, it is totally worth it

Called to get online support phone number because the website crashed. Was given a number out of service. Took almost two to get a person from a store to answer and they hung up before I could get passed hello. Voice mail was full for the store.

I recently dealt with the Swatch Group in Toronto to order a new rubber strap and stainless steel buckle for my Omega Seamaster. Janine Gonzales, the spare parts coordinator was my first contact by email. She quickly responded to my enquire with individual part numbers for each item and provided exact pricing along with the ordering process. The transaction was precise and efficient. A few days later the items arrived in Winnipeg by FedEx. Thank you Janine for your professional assistance. Edward Klajncar.

Bought a new strap and folding clasp for my watch and the service and experience was absolutely fantastic. Also when i called them first on the phone they emailed me within the hour with the availability and pricing when I showed up to there office and sevice center i was confronted by professional workers who represents the brand of watch i have perfectly thank you