Sunwing Vacation Store Oakville

1. My smaller suitcase was lost, a claim was submitted. No way to proceed. 2. Both of my round-trip flights were delayed for > 1 day. I tried to submit a compensation request, but it falsely said neither of my flights were delayed for >3 hours. No way to fix it. 3. Later on, our flight back was cancelled. We were told to buy tickets on our own. No way to reimburse the tickets, and get compensated for the missing food voucher.

Kelly was a very friendly and knowledgeable travel agent. She gave us all our options and lots of little details so we were able to book in person within an hour.

We were having trouble getting a hold of Sunwing via phone so we decided to visit them in person. This was definitely the way to go. We were on hold for an hour and a half before the line got dropped the day before. The rep we got was fantastic, she pushed for us to get our vouchers redeemed. She booked everything. Explained all of the concerns regarding COVID. 0/10 via phone. 10/10 in person. Ty Kelly!

Always friendly helpful staff. We are always happy with our holiday booking!

We never booked vacations through travel agency before, were bit skeptical about the entire process and honestly did not know how things works. Janette Medeiros from Sunwing Oakville store helped us really a lot to win our trust as well business. She arranged for us vacation package which what absolutely smooth and full of fun for entire family. Janette is very experienced in finding the right vacation keeping in view the timing, family requirements and budget. She maintain a very good balance between winning a client and not be pushy on selling. I personal like this a lot. It gives me time to think and make decision which are more rational rather emotional and under pressure. We were well guided throughout the process and Janette was following up with us with updates and to provide info after we purchased our vacation. Over all it was wonderful experience first time and now we have booked another vacation through Janette and i am looking forward to do so for all the years to come. Thank you Janette

I thought I could easily search and book my own travel online. But what a difference it made talking to a knowledgeable travel agent at the Oakville Sunwing store. Erika was so helpful and provided excellent advice based on her own experience. She advised when it was worth it to upgrade the room and when it wasn’t. She even had great advice on which resorts would be able to handle my special dietary needs and which to avoid. I am so happy I booked with Erika and Sunwing - and I came away with a new piece of luggage as part of their in-store promotion!

We have been very fortunate to have booked a few times with Janette. She is very helpful and professional. The trips we have booked have been amazing. Can’t wait for our next trip. We will continue booking with Janette at the Sunwing Vacation Oakville store and recommending her to all our family and friends. Thank you Janette!

I would like to share my good experience with sunwing in Oakville. I was planning a family cruise trip with my two kids and my husband. Since it is my very first time planning a cruise trip, I had so many questions about how everything worked. One of your great staff member, Janette, in Oakville, found a perfect cruise package for our family at very good price. Not only she offered us a great package, but also she explained to me about the cruise system and kindly answered my questions for about an hour. It was very nice of her to do so since if it wasn’t for her we could’ve missed out on a lot of things. She even helped me checking in online. It must’ve been a very challenging job for her to figure everything out in very short period of time since the cruise departure date was Saturday and I visited her for the first time on Wednesday. I would like to thank Janette again for helping us plan a great trip.

I have had the pleasure of dealing with Erika Fernandez at this location and arranging I believe our last 5 trips with Sunwing through her. Erika took time to understand who we were and the type of travel which interested us. She has watched pricing for us to ensure good deals and has also made excellent recommendations to us. She is knowledgeable and experienced. She responds promptly and accurately. It is so nice to have a personal connection when dealing with a large company like Sunwing, or with other travel companies that she has experience and expertise with. She will ensure we take advantage of any special offers available to us. We look forward to booking our next trip in the fall with Erika!

Janette was so amazing with booking our trip! We weren't the easiest clients as we had multiple delays of when we could book and a travel voucher that gave her some headaches. She was absolutely wonderful during the whole process. We will definitely be booking with her for future travels!!

Directions to Sunwing Vacation Store Oakville with public transportation

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