Style Master/Leather Master Inc

Just don't let them lose your dry cleaning. They will send you on a wild goose chase of "Come in and I will find it" or "I know it is here and I will call you when I find it". I waited and waited for a phone call that never came. This went on for months as I described over and over again what my missing western style leather trench coat looked like. Then I made an agreement with the owner's wife that I would produce my bill and they would cover the cost of the coat. Then no more than 15 minutes later, the owner called - he told me point blank they will not take any responsibility, they do not call customers back ever for any reason and they do not have any liability for lost or damaged items. He even told me that they frequently give items to homeless people - this is after his wife said they never get rid of any items for any reason. It seemed they were willing to grab onto any lie that works to avoid taking responsibility. Now talking to BBB and my lawyer.
8 years ago (23-10-2017)

I had some leather work done here - the job was done well but the customer service was very, very poor and it really ruined the entire experience. I do not plan on returning any time soon.
8 years ago (07-12-2017)

I asked how much ecxperience they had in cleaning leather - the rudest person on he planet said she was not going to answer that question ... haha - one star? Perhaps not ...
8 years ago (12-10-2017)

The people that work here are amazing at what they do. I came here specifically to get a oil stain out of my new expensive suede boots. I had called every shoe repair in the city and no one was able to help me. I came across style master/leather master and the woman was so friendly over the phone and told me to come in for her to take a look at the damage. She suggested some products to help make the oil stain less noticeable and taught me how to take care of my suede boots. She saved my boots and relieved me from tossing these boots away. I will be coming here for all my dry cleaning and leather cleaning needs from here on!!
10 years ago (30-12-2015)

Nice guys. Helped me a lot with one of my shirts.
9 years ago (14-07-2016)