Structube

DO NOT order online! Items are vaguely advertised and they offer no proper solution or apology towards issues and customer dissatisfaction. You will get tossed around through email communication for weeks with no resolution for a faulty product. Physical stores will not help with the online purchases. We purchased the Ravel bed in a queen size. There was a large gap between the mattress and the bed frame frame is bigger than a standard queen bed and the wood slats sit too high so the mattress floats on top of it. Queen mattress was purchased from Sleep country. The bed is faulty and a major hazard. I have never encountered such problems with a bed before.

Poor customer service, I had a about an hour and 20 minutes one way drive to get to the store for a pickup. I called twice 30 and 10 minutes before closing saying that I will be a 3 minutes late due to an accident on lions gate bridge was stuck for another 1.5 hours I offered $50, beer or wine for anyone willing to stay an extra 3 minutes and the offer was turned down. I arrived 1 minute past closing and ran into their staff in the wearhouse section at the backside of the building, shuffling packages around. I asked again if I could pickup my order, again No! I guess if it closes at 6:30 pm then that’s it, but personally I think that’s poor service and ridiculous. Very excited to be doing the drive soon again…

I was just here with my husband, we wanted to know more information about the furniture. The employees were sitting chatting, when my husband asked them for information they give us a mediocre response that didn’t told us anything. Then my husband asked the guy about different sizes, employee gave him attitude, why? Is in this their job? To Help the customer? We have been in other Structube locations and attention was always good. Don’t bother coming here, go to the other locations or shop online.

They have some really nice furniture. I believe that they are mostly targeting young professionals who just start out. We definitely left out with a few pieces. The only downside is that a lot of their furniture is on back order so it is hard to always get what you like right away.

If you ever are planning on ordering stuff online to be delivered don’t bother at all. The delivery will not arrive at the allocated date and time and will make you wait hours on end. On top of all of it they have horrible customer service where you can get no answers and will not bother taking in your complaints. They just ask to email them and forget about it. Absolutely zero accountability. If I could rate it 0/5 I would.

NEVER BUY HERE! Worse policy ever. I ordered since August a dinning set and it was suppoused to be delivery irst week of November, now the delivery day has been pushed until February. This ruined my plans of hosting Christmas dinner. I called them to ask for some sort of store credit or some discountand and they denied it saying that there is nothing they can do,If I want my dinning set I just have to wait. Worse customer service ,it feels like they don't care about of their clients at all. I will never buy there again, is buy now and get it whenever they want !

Listen to the negative reviews. Be very aware that even if your items show as "in stock". It will take MONTHS for it to arrive. My order was lost 3 times and each time they gave me an excuse. It ended up taking 4 months for my items to arrive even though it showed as in stock. Customer service reps never had a solution for me.

Great furnitures at affordable prices! It's a more stylish and trendy yet similar price mark as IKEA. Staffs are very friendly and helpful. This is my go to place for furniture. However, like other pricy furniture shops, they don't keep much items in stock. So expect to wait 3-4 weeks or more for an item.

It is my first time shopping with Structube and I am very disappointed. Structube is unable to hold up to their commitment of delivery within 14 business days after dispatch. We have moved to a new home and was excited to receive our furniture before the new year. When it did not arrive within the expected time frame, I called to follow-up only to be told it should arrive next week, which it did not. After following up multiple times by email and phone to be told "the shipment cannot be tracked once it has left" and "the logistics company is following up" and there should be a response the next day. I get the same answer of "logistics is following up" each time I call. I was not informed the transporter would be on holidays from Dec 24 to Jan 3rd until today. I understand weather can cause delay but to not be able to track a shipment is not reassuring when you've made a big purchase. Their products are trendy and reasonably priced and customer service agents are well mannered but it is not acceptable that no one can track a shipment and provide an ETA. For that alone, I would not recommend ordering online from Structube. It is my first and will be my last purchase with Structube.

While Structube has some nice pieces that are affordable, their customer service is quite lacking. We ordered couches in the store and was told delivery was included, GREAT . So what went wrong? We were not informed that the third party delivery company would only deliver to the door and not bring the couches inside. Now to the third party delivery company, GoBolt. Structube you are either part of the scam the delivery company is running or you need to find an ethical company to work with. When the delivery was supposed to be "free", GoBolt did not make any effort to call or email us about the delivery on the day of. We were told that the delivery would be within a 5hr window. We waited by the window and watched the delivery truck drive by twice really slowly, saw someone take a picture of the house from the truck and leave. Next thing you know we have to PAY for delivery even after we told structube what happened. When we paid, every effort was made to contact us on the rescheduled date. Listen Structube, if you want to charge for delivery just be upfront about it, don't mislead your customers and give them the run around. You wasted our time and with the price of gas and cost of labor, how much did you really gain?