StoneRidge Insurance Brokers

THE WORST BROKERS I HAVE EVER DEALT WITH. VERY UNPROFESSIONAL and UNORGANIZED. They do not give clients any timely notice even if the matter is pressing. Have no regard for handling customer complaints and having dealt with them I had to cancel my insurance all together just to go to a different brokerage. I have had three different employees handle my insurance and when I asked questions no-one could give me a straight answer. I asked for a person higher up to help me and I got no response back. They fired my first broker and "forgot" to send off my papers making a major change to my insurance. Also only gave me a week notice before my insurance was to go up double in price. To say the least I would not suggest you handle your insurance through this company unless you would like a headache and a whole lot of trouble. I have been run around for almost 5 months and even had to take time off of my busy work schedule just to go into the business personally to sort out and issue they caused. absolutely NO stars given. had to give one star to post

So I found this insurance broker on line as they provided the lowest quote. Initially I found the professional competent and friendly. I signed all the documents and I was very happy with my rates and service. Since then I have encountered two problems and a significant decline in service bordering on patronizing and condescending. My first surprise was to find out the house insurance company added a fee to pay monthly. This was never disclosed by the broker. If I had paid the year in advance evidently there was no fee. When I challenged the broker on the lack of disclosure of the fee and the lack of advising of the fee I was told the s was normal and I had been told. Not true when I asked to speak to a manager I was told no. I let it go. Now 3 months into my new car and house insurance I got a letter from my car insurance company advising me of a 28% increase in my premium effective immediately. Reason in the letter I received was an increase in costs?????? I fear I was a victim of a bait and switch. I will update the post once I talk to the broker. UPDATE my broker told me that the insurance company they put me with adjusts their rates monthly....???? When I advised them they sent me an annual quote and I expected to be locked in to the rate for a year, they told me I was free to move to another insurer but the rates were triple my current increased rate. This is a lie. I went to another broker and they quoted me a great rate cheaper than my increased rate. Still fighting. More to come.

We recently got into a car accident and I want to thank our insurance broker Narrah Belza for setting us up with amazing car and home insurance coverage. We are so grateful with your prompt responses, your business ethic and your professionalism. I highly recommend this insurance broker.

I have been a client of Stoneridge for a while now and am still loving their services! The level of care and attention to detail separates them from rest! I refer them all the time

I have been with this company my entire driving career and would highly recommend them to anyone.

Amazing place to deal with. Above and beyond what was expected.

Been trying to call to update my information for a month now without even a call back

Great customer service

There good people here!