Stetson GM - Division No. 11

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About

Stetson Motors is dedicated to providing quality vehicles, parts and service to our customers and community.

We are an 'AMVIC-licensed' business

"Locally Owned, Family Run, and it's been that way for 3 generations!"

Address: 2451 50 St, Drayton Valley, AB T7A 1W3, Canada

Phone: (780) 542-5391

Website

State: Alberta

County: Division No. 11

Zip Code: T7A 1W3

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Reviews

Parts staff was friendly, forward thinking and helpful. Unfortunately the Service representative we talked to after was rude, condescending and unable to answer questions of time and available options for our situation. I personally understand the hardship one goes through in that field of work. But as I was not being rude or Ignorant I feel the comment made was not warranted or necessary. I hope to have better experiences in the future :

My Colorado rearend piled up on me. I did not purchase this truck from Stetson Motors but Heather & team treated me as if I had. Their service is outstanding and I have decided to purchase/lease my next vehicle here!!

Called to get new winter tires.order them in and installed the next day could not be happier with the service. And very friendly and helpful staff. Will be definitely going back

My wife lost her spare key on her Sierra… Caitlin and her team at the service department did all the works from paper untill the job is completed…. they also give me a shuttle to my work and pick me up after. Great customer service!

I was travelling to Drayton Valley for a Search and Rescue conference a few weeks ago.  I towed my RV trailer from central AB.  Unfortunately my transmission for my 2011 Duramax gave me some trouble which left me and my travelling companions stranded on a Saturday .  The folks at Steson squeezed my vehicle in to have the tech look at it and they were able to diagnose and replace the defective part transmission control module in the same afternoon.  Their service was above and beyond excellent.  I was also pleased to make the acquaintance of a sales person Ashley T. and now I am seriously considering a new truck to replace my 2011 2500HD.  I received exceptional service and highly recommend them.  It's too bad I live so far away, otherwise so would frequent their business often.  Thanks to everyone for getting me back on the road so quickly.  I was able to fully enjoy the conference knowing my concerns were being managed in such a professional way.  I wouldn't hesitate to do business here in the future.

Took 2016 truck in for an oil change. Upon paying, was informed they found “leaking transmission cooler lines” which they would happily repair for another $400. Brought vehicle home and had hubby who is a journeyman mechanic for 40+ years inspect to confirm, and surprise surprise…NOT leaking! Not sweating, no leaks period! Truck is still under warranty so we wanted this incorrect information removed from our work order. Service manger told us work was closed and she couldn’t do it. Hubby suggested he bring the truck back for another “inspection” and open a new work order they can pay for our gas and she said, “That ain’t gonna happen.” We feel this dealership was simply trying to upsell a service that was completely unnecessary. So our concern now is, IF for some reason, our truck has a warranty issue with the transmission, GM will not cover it because we “declined the service” previously which is NOT the case! The service manager did absolutely NOTHING to try and help, or offer ANY suggestions to try to resolve our concerns. We are planning to purchase a new SUV and believe strongly in supporting local businesses. Unfortunately for Stetson, we won’t be buying from them because of the poor customer service and unhelpful attitude of the service manager. True colours shown.

My daughter and I took my Equinox to get my command start fixed. It was a tricky software glitch, but the entire team at Stetson made sure it was fixed! We enjoyed a cozy fire, snacks and cartoons, with friendly conversation while we waited. Unsure of timing at first, it was a quick fix, we were offered transportation if we needed in the meantime. Heather and the service team made sure our command start worked and we were good to go! I would highly recommend visiting Heather, Kait, Krista and the rest of the service team at Stetson for your vehicle needs! They are committed to an exceptional customer service experience. Thank you Stetson!

My wife took her vehicle in several times for an issue with the key sticking in the ignition and not coming out.  Because the issue was intermittent she was initially told that her key was dirty and that was why it was sticking.  When she told them it was not a dirty key and it was locking the ignition with the truck in auxiliary she was told this was a known problem and that is definitely the key being dirty.  After several more issues with the key being stuck in the ignition once being on able to turn her vehicle off several times during appointments in the city we returned the vehicle to Stetson.  This time we were again informed that this was a very common issue but it was in fact due to a low battery not communicating with the key.  They completed a battery test and recommended a battery replacement.  We requested a quote and after calling around to compare prices found them to be $100+ more then other garages in town.  When I went to get my wife’s truck I received a bill for $175 for a battery test a full hour of time plus shop supplies for a battery test.  My family has done business with Stetson for a very long time and due to several issues like this we will not be doing so again.

I have nothing more than positive things to say about our recent purchase at Stetson.  We were left with a sour taste in our mouth a few days prior with a different dealership and Ashley helped turn everything around for us. We had such an amazing experience this time around with Stetson.  As we came from out of town they did offer to deliver, Ashely and Victoria stayed much passed their closed hours to make sure that everything was explained and that we were happy. We truly felt that the team involved in the sale of our new truck went above and beyond for us in the days leading up to signing the papers and bringing it home and they still continue to do so now.  We highly recommend them and will recommend them to all our friends and family.  Thank you so much for the truck of our dreams and the amazing customer service!

I would very highly recommend this dealership !!! Ashley at Stetson GM in Drayton Valley  went over and above to help us find the truck we wanted in quick but reasonable matter. We are very happy with our 2020 Chevrolet 3500 High Country! They went over and above any other dealership we have ever dealt with. From the beginning of the process right to the delivery at the end went smoothly and her and the General Manager Riley were able to help us with every question we had. We will defiantly be coming back here for further purchases of vehicles.

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