Starbucks

Welcome to the worst Starbucks in Montreal. This place functions like a bad Tim hortons:nn1. Understaffedn2. Dirty - garbages full, tables not clean, employee work centres are messy. Today I saw a wash bucket next to the coffee on the counter with the words “sanitize” on the bucket/n3. Unprofessional - rude staff, that seemed undertrained and don’t understand coffee basics.n4. The place doesn’t even have coffee brewed half the time… it’s called Starbucks coffee…like bruh come on.n5. Management - randomly closes dining room, seems to not care cause all the problems above have been happening for years

Probably worse than a mall Starbucks stall. Ticketing system disorganized so you will get 80 percent of your order and wait for the rest while the hot stuff gets cold. Avoid this Starbucks. They need to make a FIFO system so if you order stuff it all gets through. 35 minutes wait inside while they lost 2 out of 4 of my order tickets while the drivethrough was humming. I travel a lot and this is the worst by far. Rating food based on everything being cold since order took 35 minutes. Warm food came out and waited for a non heated banana bread for 25 mins. The fact that my whole order had no tickets on them shows the problem. Also very little seating and disorganized parking lot and drivethrough. Not worth the wait at all. Next time I will drive to the one in Repentigny 15 mins away and get my order in 5 mins and save about 25 mins.

Needed to use the bathroom. For customers only. So I bought a San Pellegrino soft drink, not thinking much of it. $4.50... for a can... there's a grocery store next door that sells it at $1.25. What a markup. Are you guys completely insane?

Terrible drive thru service today around noon, the girl was too busy talking about her personal day to her colleagues. No greeting… I mean that’s the minimum you could do if you on the drive thru section… Us customers was just ghost.nnUpdate: Thursday June 26th.2025 team from the morning around 9:30am way too slow for drive thru. Only 3 cars ahead but more than 15min wait.nnUpdate: Saturday June 28th,2025 around 10am teams awesome and fast. 4 cars ahead and less than 5 min wait. Bravo, keep up the good work teams. Appreciate it much!nnUpdate: Thursday July 24th,2025 around 10amnThe drive-tru guy name Ihanyuenn was super awesome. He was fast, and helped out the blender lady to rinse her tools. He is careful on little details. Great services! Thank you!nI gave him 5 stars!nnUpdate: Thursday August 7th, 2025naround 9:30amnFood was frozen cold from middle of my sandwich and actually it’s been happening more than once.

I walked into this Starbucks with no one in line and was completely ignored for 10 minutes. Not even a “we’ll be right with you” — just two employees standing around, giving attitude and messing up orders while one clearly overworked staff member tried to do everything on their own. When I finally spoke up to place my order, they got it wrong, and when I pointed it out, the guy helping me smirked like it wasn’t his problem. The lack of professionalism and basic courtesy was unbelievable. One person was working hard while the others seemed to be making the experience worse for everyone. This location needs serious management attention.