St. Joseph County South Division of Family Resources

Going through a hard time right now because my husband and I were laid off and I am 28 weeks pregnant and have been in the hospital due to preeclampsia. I've never been on assistance before and don't really know what I am doing, and a lady at the Mishawaka office was so rude to me she made me cry. After hearing nothing for 2 weeks I worried I made a mistake so I drove to the South Bend office and Paula called my number. She listened to my whole situation, looked into my case and got everything solved with a caseworker. She was so kind and understanding and a huge help!

Absolute worst they are ok with families starving. The lady at the office was so rude . I told them we didn't have an office lady for a piece a paper. They are NOT understanding And because of that they won't let me feed my kid. I have to wait months again . I WILL BE REPORTING THIS OFFICE

I walked in after lunch thinking I would definitely have to wait a bit. Expecting little help after seeing the reviews, but I was greeted pleasantly by a woman at the desk who gave me a number that was called before my four year old even had a chance to get antsy, ten minutes tops. A gentleman by the name of Clarence called my number and could not have been more friendly or helpful. Just a genuinely kind person and I’m so grateful, thank you!

Absolutely deserves 0 stars. I've been fighting with this place for months to get assistance. I was recently denied yet again for "failing to provide necessary documents" on time. Which is 100% a lie, because I uploaded the documents immediately to the fssa website with time to spare. So as a precaution I faxed the documents as well. I'll be calling them bright and early Monday morning

I had a redetermination for my food stamps. I turned everything in on time, even came back the same day to sign and date the paper they needed me to do. Just to get a letter in the mail telling me that I failed to turn in the signed document and that they denied me. When I call they told me someone had processed my information in the wrong account. Now me and my kids are starving because the people who work there couldn't do their job right. There is no win-win.. if you're in the wrong or if they are you will still get penalized for it. I don't know if there is a number to report them, but I will be researching. Is not like I reapplied again it was just a redetermination of my stamps. I wish I can give them zero Stars

It's not even a holiday today and y'all are closed smh I need my stamps so I can feed my kids I turned in everything I was supposed to smh Indiana just don't care and it's sad can't wait to move up out of Indiana period

Trying go get anything is a joke. This place is a joke. Have to jump through hoops to get anything and have to basically tell them every single thing about your life in order to get help.

This place let's families starve!Plus,I believe the workers there tamper with peoples S.N.A.P. case.They get a BIG ZERO from me!!!

Very hard to work with. I went with all paperwork needed and asked for since I live over an hour away. They claimed I was missing one form and denied me since I couldn't bring it in within 15 minutes. Notes mailed to me said I was " very hard to work with and rude" well if that isn't the pot calling the kettle black.

I turned in information on June 14 of 2022 because Cuz I started a new job so had to get all the information they need it and I quit one of my old jobs got information for that that they need it I faxed it over put my case number on all paper so nothing got lost 9 July came around still no snap benefits I’ve been calling every day to see if they’ve been working on my case and still nothing I would not turn in my paperwork to this place anymore I’m going on Lincoln Way