Shoppers Drug Mart

Elena at the beauty section desk was beyond helpful and kind. I had gone to almost 10 other locations looking for a product that was out of stock. She was the only person who offered to take my name and phone number and contact me when it was in stock again. She followed through and about a week later I received a text message stating that they had it and offered to place it on hold for me. I came the same day and got it! Thank you so much for the amazing customer service, Elena!

Melissa was fantastic at helping me throughout the store. She was friendly, funny and kind. 10/10 customer service! Never had a better experience in my life.

This is the worst Shoppers Drug Mart in town. Security announcements constantly play, creating an unsettling atmosphere for regular customers. The staff is consistently rude and unhelpful, making the shopping experience even worse. The pharmacy section is a nightmare, with unbearably long wait times regardless of the time of day. Management needs to address these issues urgently, as it’s clear customer satisfaction isn’t a priority here. I wouldn’t recommend this location to anyone unless absolutely necessary.

Helloni have been going to this specific pharmacy for about two years & usually always treated with Grace & respectfully But however this evening On March 31st @ 8:30 PM- 8:45 PM I was having difficulty Breathing and my Previous Puffer Teva-Salbutamol was Empty & it was Late in the evening i was&AM currently having difficulty breathing- i went into the shoppers pharmacy Because i have previously gotten my prescriptions filled here & my Puffer administered from this location - given it was a prescription from my doctor WHOM i am Seeing This upcoming Thursday which i told the pharmacist i just needed an Emergency Puffer for the time being. you can & could hear me Wheezing as I’m speaking to this pharmacist. He refused To administer an emergency inhailer, i stated i have had one in the past In these situations, & i am aware of the laws regarding pharmacists able to administer Certain Medications/ medicines in emergency situations such as this. he told me to go to emerg But i had previously called and they were FULL- the pharmacy was my only option to receive help because of the time of night. i reluctantly was leaving because of the aggressive nature of this Man. & as i was leaving i could hear him talking bad about me so i turned back and stated “ may i please have your Name - & he Refused also covered his name tag? & told me to take one of their - pharmacy cards which had zero of his information on.nnThis isn’t just a regular situation i Cannot Breathe Properly without my inhailer “nI spoke to the front desk Shoppers drug mart employee who i Know & she’s lovely. told me to report this situation because well it was cruel & mean.nnThis is the specific location & date & timennMarch 31stn@ 8:30 8:45nThe only male pharmacist working at the time.nn- 1-185 King George RdnBrantford ON N3R 7R9nCanada

Today our shoppers drug mart experience was way different than what it has always been. We’ve been shopping at this store for the past 3 years, me and my entire family, yet have never been treated differently until today. Me and my fiance went over there just like normal, dressed and looked the exact same as we have been for the past 3 years. Yet the second we stepped foot into the store we were followed, every corner, every step taken, watched like a hawk. This would make anybody VERY uncomfortable especially two teens with social anxiety. We continued our shop like normal trying to ignore the 4 employees and the owner of the store following us throughout our entire shop. At the end of our shop we were choosing to put some things back and buy some elsewhere and right behind us the owner marched towards us asked if we needed help with anything and if not we had to leave, when asked why he replied with “your shopping habits are suspicious” whatever that means?? and we were told to pay for our things or leave, so we put back what we did not want and paid for our things, as we were leaving my fiance asked why we can’t continue our shop as we have a right to we didn’t do anything wrong he cut him off saying it’s private property and we have to leave, when asked what we did he would not tell us. Soon after we got home my mom walked over to ask what we did wrong, she got multiple different answers as well as multiple different employees saying they didn’t know what she was talking about, the owner then told her he could not disclose what happened and that we are welcome back to shop again. Still i have no clue what happened, but one employee accused us of stealing, but corrected herself saying she was not there. What happened today in my eyes was very immature and not handled correctly. I have worked in customer service and this is not how it should have been handled, especially because i’ve been going to this store almost every day for 3 years, to be treated like this. My entire family are very loyal customers to this store and we will never be bringing our business back to this location.