Shoppers Drug Mart

The lady at the beauty boutique just straight up rude. I was checking some perfumes and she just looked at me from head to toe and took her a minute before asking me if I need assistance. Because I'm wearing an old pj's and flip flops you think I cant afford to buy one or I gonna steal something at the store. Effing btchhhhh... That's why I prefer shopping in downtown location. Sale associates there are friendly and helpful specially LINDA that's works at the beauty boutique. Anyways never again I gonna shop on this location...

ZERO STARS NOT AN OPTION - but in this case it should be!!nPharmacy manager and staff today were unbelievably rude. I had a very simple question for them today regarding why a perception was suddenly not covered by our insurance and these two incompetent employees were extremely ignorant. Neither one gave any explanation or advised us to call our insurance co. It went like this “nope it’s not covered and it’s $200.” Wow really?? Why is that? Your insurance doesn’t cover it.” But it always did for years!” Well it’s not covered. Do you want it or not?” We were definitely taken aback by this. After a second visit they told us, well the manufacturer doesn’t make this anymore so we filled it with another brand that’s not covered They could have lead with that I think.nI decided a call to speak to the manager of the pharmacy, Chris, about my interaction today, he in turn was just as rude, more so actually, he proceeded to blame me saying I was being the rude one and berated me for essentially trying to find out why the prescription wasn’t covered. He literally said “you were just upset because your prescription wasn’t covered.” I’ve worked in customer service for 30+ years and what I received today from the Stone Creek Shoppers Drugmart was definitely the very opposite of good service. It’s shameful that this is whats passing as customer care these days and these employees are let away with bad behaviour because they are being managed by people that don’t have a clue what good service looks like. We’ve been customers of Shoppers Drug Mart for nearly 30 years and never had this happen before. If you have to deal with this location beware.

Great selection of items. This Shopper Drugs Mart is the best in town because the staff are friendly and most items are stocked. Plus, this Shoppers closes late which is a advantage. I would recommend to go to this Shoppers, because it has fantastic customer service! And you will find everything you need from here!

Made a phone to confirm and refill my prescriptions few days ago. Shoppers Drugmart needs to train the Pharmacist lady, foreign sounding accent on customer service. I’m an immigrant myself but listening to another immigrant who is rude is just disappointing.

Shoppers drug mart one of my favourite place to buy beauty and health products. This location has lots of underground parking, unlimited time and main floor parking for 45 minutes. Accessible parking lots are also available, close to this store. Has a variety of products. Store size is big. There are other facilities and stores in this plaza. Price is reasonable. Staffs are very friendly, knowledgeable and professional. Always had good customer service. Highly recommend others to try this store.