Real Canadian Superstore

Happy with the selection and variety of items available. Excellent location for shopping. Large parking lot. Fair reasonable prices. Love the pc points card system. Some staff Could try to be a bit more friendly.
7 years ago (03-02-2018)

It's always a gong show at this place. It's usually other customers driving the carts dangerously or ignoring the personal space thing. But I love the clothes. And we get a lot of our groceries there (because there's a lot of dairy free options there). Also, I am not put off by homeless folks normally. We don't typically carry change- but some of them want to take your cart back for your dollar, which is fine- but it would be nice if the parking lot was lit up better so they're not sneaking up on unsuspecting customers.
8 years ago (15-11-2017)

Well stocked but extremely busy all the time. It is like a zoo trying to get around.fairly neat and tidy especially given the volume.
8 years ago (11-01-2018)

I am a very disappointed customer and after a terrible experience at this store I will not likely shop there again. I visited the Superstore on my November 8th, 2017 to buy a few groceries before meeting my fiancee for a birthday dinner. When I got checked in at the cash, the young male cashier asked if I had PC points. I have been a loyal PC customer for over 10yrs, utilizing their banking and credit card services. Before I had a chance to scan my card he told me there was an issue and the screen was telling him that I could not scan my card and a member was already signed in. He was unable to fix this issue, so he called a supervisor who promptly came over. She asked him if he had scanned the previous customer's card, he said he was unsure. She spoke to another employee then proceeded to tell me I could no longer use my credit card for PC points. I am aware of the transition from PC to Simplii financial, however I had about $80 in points that I wanted to use. I asked her how I was going to get my points from my current $100+ purchase, she tried to sign me up with a PC points card, but was unsuccessful. She told me I would need to go to customer service. I picked up my giant bag of dog food and heavy grocery bag that I had strategically packed myself and followed her, she did not offer to assist. At customer service I was told the computer was prompting them to verify my e-mail, I asked how that could be, when I had not scanned my card yet. The lady then called the cashier who I'd initially been dealing with who finally fessed up that he had scanned his personal PC points card prior to dealing with me. This made no sense because there was a customer right before me, I'm not sure when he found the time to do this, unless he was actually trying to steal my PC points and thought I would not put up a fight. The lady at customer service told this employee he was on probation and should not be checking his personal card while he has customers. Then the lady told me I would need to re-scan all of my items at the self check in, she took my bag and brought it over, then did this for me. However, once everything was re-scanned she left all of my items spread out everywhere and told me I would need to re-bag it myself. I was disgusted with the customer service. I also tried to send an e-mail to let them know so something could be done and their website doesn't allow you to send in complaints. I'm not sure how they plan to improve their issues when they don't allow customers to give feedback. I tried a dozen times and it was unsuccessful each time. Save on foods customer services = 1 million times better. It's a night and day difference.
8 years ago (22-11-2017)

This location had underground heated parking, which is great for the times that you need to the your windshield washer fluid lines 😁 Joanne at the desk " borrowed me " a dollar for the car... So kind 😊 friendly staff, clean store. I'll be back.
8 years ago (27-11-2017)