Shoppers Drug Mart

I’ve been a loyal customer of this pharmacy for years, but since the recent change in ownership, the quality of service has noticeably declined..nnThe staff seem less attentive, and I’ve experienced significant delays in getting prescriptions filled—something that never used to be an issue. Additionally, the level of customer care feels impersonal compared to the warm and friendly atmosphere we had before.nnNot only are medication late, often unavailable, but I have also been given an incorrect dose, and the wrong medication. As a customer, and as a healthcare worker, I would not recommend this pharmacy to anyone.nnI truly hope the new management takes these concerns seriously and works on improving operations and customer service. I will be using a different pharmacy, and shopping elsewhere.

Old Pharmacy staff, excellent. Jackie, Jen, Mike, Deb, Adrian, Kerri Now when I call I am on hold for ever it seems sometimes 15 minutes, like today Perhaps more staff is needed? Picking up parcel at Post office, after 20 minutes and 5 people still ahead of me, I left to come back another day. Service has gone down. I know it isn't all staff but perhaps new owners need to review service times for customers.

Pharmacy staff are completely useless. I waited almost 2 hours for a prescription to be filled just for them to cancel it and send me home. Don’t waste your time and money with these idiots. Reading other reviews shows me this isn’t a new thing either. Please start looking into this, I for one will never use this store for getting my prescriptions filled out ever again. Extremely disappointed with my overall experience.

Pharmacist Dr Ankit was incredibly helpful and took intentional time to make sure all medication changes were reviewed after a hospitalization. Pharmacy staff are also always quite dilligent in getting blister packs updated for clients I work with. Many thanks!

Security guard followed me around aisle to aisle the whole time I'm shopping and was trying to search my bag. Never been discriminated like this at any other Shoppers Drug Mart or made to feel like I'm a thief when I was browsing for products. Will not be returning to this location ever again and I will be reaching out to the manager and corporate as well. Would rather travel a further distance to another Shoppers than come here to be treated with such prejudice like I steal when I spend hundreds of dollars at Shoppers every month. What a shame