ServiceOntario

My 17 year old grandaughter needed to renew her health card… the people working at this location were rude to her, they didn’t offer help. They could have explained what they needed from her… they didn’t. Only one lady was kind to her the others were very rude… not kind!!!!! Kindness goes with customer service. We went to Newmarket rather than go back to Bradford!!!!

I usually shy away from sharing experiences that are not good so I might delete this later.nI recently moved to Ontario from another province and went to apply for a health card at the Bradford location. I am a canadian citizen. I brought the original documents; my passport, citizenship certificate, driver’s licence for ID proof, for proof of residency in Ontario I had a bank statement. All these documents fulfill criteria to apply a health card. In the application form there are sections for both residency address as well as mailing address in case they’re different. Since I’m moving to a new address within the province I used that for my mailing address since it takes them 4-6 weeks to send out a new card. I was rejected to apply just because I had a different mailing address. I explained my situation to them but the tone and reasoning used by the two ladies at the counter was quite unprofessional. This is what one of them, the manager said “there are people committing fraud by obtaining health card and migrating from countries like India only to benefit from free health care in Canada”. As she was speaking I had a smirk on my face since Ive sat in emergency for five hours only to be told I could take tylenol. I am ethnically Indian, it appeared she factored that into her argument. I responded that it doesn’t make sense as India has a way better health care system. With the budget for just a return fly ticket alone you can have yourself fixed in India and still have enough to go on a vacation somewhere. I didn’t get offended but I had to correct her about her wild accusation.nnAbout my interaction, my concern is that if I have already proved my residency in the province & produced all other documents required for the purpose of applying a health card, given the application form itself allows you to put a different mailing address which is to suit people as they might have circumstances WHY is the staff assuming the authority they don’t have to deny service to people. While I was there I saw some other folks being treated in similar fashion.

Relatively small facility, just 3-4 windows for officers, small waiting area. But it was not that many people waiting, and line moves fast, I was waiting maybe a few minutes.nDescent parking. Would be nice if turn from the road to this plaza has traffic light.nOverall, I was done with health card renewal in 9 minutes starting from me parked near the entrance, ending me starting from the parking lot. This is much faster as I expected. Thank you!

Have used this location for 15 years since I moved to Bradford from Vaughan. I've always received fast and friendly service. Today was no different. Was in and out in 5 minutes getting my drivers license renewed. Thank you.

Can’t talk about everyone working there, because ladies who were working with other people were great and so polite when in the mean time lady I was talking to was absolutely rude, full of attitude. Don’t feel like going there any more and I’m not sure what those people are even doing there. I wish I could put 0 and not 1 point