Service Canada Centre

Read reviews prior to coming and anticipated a line-up before opening so I showed up around 8am - maybe 10 people in front already lining up. When you enter, there’s only one person at the “welcome” desk before you get a number to wait for another desk to process your needs.nnThere could be a better system to process things quicker if there were more people at the first desk, however not a bad experience.nnIf you’re doing a passport renewal, just be advised this is not a passport office so it will take approximately 5-6 weeks to process, if you need your passport urgently then visit a passport office closest is STCnnI came at 8am and left at approximately 9:30am

I got here at 8:30 in the morning and it is now 12 noon. I just came to apply for a sin number, and I had to wait 4 hours. And I am still waiting. I'm really speechless. And there are 10 counters here. Anyway, I have never seen the counters full of tellers. There are always only one or two people calling the number. The efficiency is extremely low. I don’t even know who I am paying tax to. It’s so funny. The bottom line is that this is what you have to do and you can only enjoy being in jail here.

Arrived at 7:45 am for passport renewal and around 30 people were ahead of me. Opened promptly at 8:30 am and everyone waiting outside was able to fit inside ~60 people. Waited around 45 minutes to receive a number at the welcome desk and was told the wait to be seen by a staff member will be another 45 minutes. Four booths were open. Took a seat not enough seats for everyone waiting and they finally called my number around 10:10 am. Finished everything around 10:30 am. Total wait time was 2h 45 minutes.nnDepending on which staff member calls your number and where you're sat in the waiting room, you may not hear your number being called clearly. I sat in the front row of the waiting area and a staff member in the very back called my number and I could hear it ever so faintly. They'll call your number and name three times. If you don't move fast enough, they move onto the next person in line. It would be nice if all booths had a microphone so we could all hear each staff member clearly especially with how many seniors are there who may be hard of hearing. Edit: I wanted to add that the staff member I had made some inappropriate jokes that made this visit uncomfortable for me.

I arrived for the second time at noon. Nine wickets available but only 4 with staff. The staff are not informed of any questions, and just don't care. For a country that pays alot it taxes, we have to take an entire day off to only get questions answered to come back. Our government, that we pay needs to consider the lack of service and humanity services they provide. The worst service I have ever received. Numbers are not called in order, staff have zero training, long wait times. The government that we pay needs to do better!

It was a good time to apply for a passport. I went to wait at 8:10 am. There were about 20 people in front of me. The door opened at 8:30 am. The staff was very good. I registered and got my number and the process was completed at 9:20 am.

Directions to Service Canada Centre with public transportation

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