Service Canada Centre

I came to this location to renew my passport today. I was expecting a line up, but there were none. Only 1 person in front of me. I arrived at 11am today and was out by 11:30am. 30 minutes is impressive. The reception and renewal admin were both friendly and efficient. Thank you

Worst experience ever. I did not expect that kind of behaviour from such government office. My husband and I went there to update our SIN after getting PR. Front desk woman was kind and helpful. However, a man in his 60’s called us on desk and he was very rude from the moment we sat on the desk. Out of no where he told me that could you cover your Kara a religious bangle in Sikh religion with my shirt. It is a very idiotic thing to say to someone. He hurt my sentiments, what if I wasn't wearing the full sleeve then I guess he should have told me to remove my Kara from my wrist for no reason. Why does that bothers you. Such an idiot and racist person. After that he gave a sheet to fill info and my husband asked me something and he got angry on us saying you can ask any questions from me and your wife doesn't know information about your family better than you. I mean who the hell are you to say this about our relationship. We are together from 7 years and who are you to assume that I don’t know about my husband’s family. Very shameless talk that he does during those 15 minutes. He should retire if he does not like his job. He has no right to sit on that chair and pass racist comments to the clients. I did not say anything to him because I had to lower my standards to respond to his low class comments. If you are jealous of any cast, religion or country, just say it straight forward rather than doing it indirectly by hurting their religious sentiments. Seems like they are on their job to ruin others day.

The staff that helped me to renew my passport was very quick and efficient! She is very experienced and knowledgeable about her job, so I had a very good experience coming here! It only took about 10-15mins to process 2 of my applications, arrived at 8:30 and waited 1hr in line.

On a chilly Friday morning, my wife & I went down there about 7:45am, 45 minutes ahead till the door opened. We were directed to desk #1 and applied for the passport. The person sitting there was very calm, gentle, and focused well on our application. Everything went very well and was done even before 9:30am. Thank you so much for your service!!

They should have the number like in ICBC to be fair . Waited for almost 3 hrs , people who came later called first. They still accepting walk in before closing in 10 mins. Service is good it’s just that they should have the time to stop accepting incoming walk in to accommodate the people who were in. Office is only open on work days , I took a day off to renew my child passport but it’s a waste. Sorry but a bet disappointed