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SEPHORA

  1. Ajax
  2. Ajax Store

Reviews, get directions and information for SEPHORA

SEPHORA
Retail chain with a selection of upmarket makeup, perfumes, beauty & skincare products.
Address: 140 Kingston Rd E, Ajax, ON L1Z 1E5, Canada
Phone: (289) 275-0115
State: Ontario
County: Regional Municipality of Durham
City: Ajax
Zip Code: L1Z 1E5


Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info
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Reviews
I went in yesterday to exchange a foundation I bought during the sale, I was matching a few shades to my skin when an associate approached me and asked if I needed help, I thought a second opinion would be nice and agreed. They directed another associate to help me out after a few minutes, but they were the MOST rude and unprofessional employee I have ever encountered. I was belittled and talked to condescendingly, was rudely interrupted multiple times, and just overall not treated with any, not even a hint, of respect. After they “helped” me it completely ruined my experience and I decided to leave and went to a different location. As someone who has worked in customer service I was absolutely shocked and baffled. This location needs to reevaluate its employees and do a better job of hiring people who are, at the bare minimum, respectful to customers.
Went today to get some assistance on foundation and a new concealer. Waited over 45 mins watching 3 of the girls on the floor on their phones and chatting away. Went to the cashier and asked for help she sent me to the two faced counter I then waited an additional half hour. I got tired of waiting and just left. It was 1:20pm with hardly anyone in the store. Poor customer service I’m assuming no manager was present
I recently had the pleasure of visiting Sephora and I cannot rave enough about the outstanding service I received from Skyler. From the moment I walked in, Skyler made me feel welcomed and comfortable, creating a truly enjoyable shopping experience.nnWith his extensive knowledge and expertise, Skyler assisted me in purchasing foundation, concealer, and other makeup products. He patiently listened to my needs and preferences, providing me with personalized recommendations that perfectly suited my skin tone and desired look. His attention to detail and genuine passion for makeup truly shone through in his guidance.nnThroughout the entire process, Skyler displayed exceptional kindness and professionalism. His friendly demeanor and approachable nature made me feel at ease, allowing me to comfortably express my preferences and concerns. He genuinely cared about my satisfaction and ensured that I left the store feeling confident and satisfied with my purchases.nnThank you, Skyler, for making my shopping experience at Sephora truly memorable. Your kindness, expertise, and attentiveness are greatly appreciated. I look forward to my next visit and the opportunity to receive your excellent service once again
Wow! I had such an amazing experience with an Asian associate today. She was so delightful! And incredibly sweet. Not only because she helped me return my item but because she was so helpful to give me options for foundation and recommended makeup forever because Fenty beauty was giving me pimples. I will be coming again this week to buy a new foundation. Compared to Scarborough town centre, where I has the most horrible experience. I had a very pleasant experience here. I came at 7:30-8:15 on 07/6/2024.
Went to the Ajax Sephora to purchase makeup productsend to end full set.First when we walked to the store,I found all staff looking at us.But were busy chatting amongst them and no one approached to ask if we need help. A staff Kushi finally approached after we asked the billing section for help- probably a new staff.She was helping well until a senior staff Natasha barged in asking what is happening out of no where removed make up on a wrong side that i kept to compare with other product, I indicated her and she said it doesn’t matter! She immediately asked me how does it feel ? I said it is done in a small area near my chin, difficult to judge and product is sticky.She said it will be fine with the powder, did not show me with the powder and was pressing me to decide while I said i want to try on the cheeks and decide.She again was asking tell me how is it here.Then she said i can go back and decide another day.I told her i need to purchase urgently for tomorrow,But only if i see on the cheeks area can i decide & not near the end of my chin! She asked again how us it near my chin? Very poor listening skills, bad tone to talk to a customer, throwing herself up on us without informing what is she trying to do nor asked permission before using those product on me! Total harsh way of dealing with a customer who is ready to purchase and needs help! I have always felt staff in sephora pretty judgy, not very respectful or friendly to talk to.Stopped going there and trued after few years again! Felt it never changes! Especially for makeup products they have poor staffs with no knowledge not ready to guide! Natasha needs to tone down, not be bossy to the customer as well the junior staffs! She needs to learn what is true leadership and what is good customer service! Sephora with their attitude lost a customer who wanted to purchase Primer,Concealer,Foundation,colour corrector,dusting powder, eye makeup products and lipstick!
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SEPHORA map

Directions to SEPHORA with public transportation

Salem Southbound @ Ringer 270 meters
224
920
Salem Northbound @ Ringer 270 meters
224
920
Kingston Westbound @ Salem 350 meters
900
920
N1
Kingston Rd. @ Salem Rd. 350 meters
92
Salem Southbound @ Kingston 380 meters
224
920

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