Seattle Credit Union

I like the service and employees but the wait is horrible. It is lunch time and there is 3 people including me waiting for service. There are 2 employees servicing people at their desks but 3 people were waiting in line for the counter and we were told to keep waiting. It was over 15 minutes and we were still waiting. It is lunch time so they should have schedule more employees to work the counter at that time. I ended up using the ATM machine to do my deposit and transfer. Priority should be their members and to service all in a timely manner. I feel like it has been getting slower whenever I visit and I might have to consider another credit union with faster customer service. I feel like a lot of people have jobs and they value their time including me. I definitely don't want to drive 15 min to the credit union and kept waiting until my lunch is over and still no service.
9 years ago (18-04-2017)

Shared branching customer service is awful. They dont have access to look anything up. The woman who helped me handled my paperwork like I was diseased (between her thumb and index finger like contagious) and I am a professional business woman in the area. Avoid if at all possible.
9 years ago (12-07-2017)

They do try but have generally seemed slow and lazy in the past. Maybe now they are better. I have had some serious trouble with them that could have cost huge amounts of money, but luckily I was able to catch the problems in time. I have felt that other credit unions were more professional, WSECU and Salal.
9 years ago (23-04-2017)

My experience was horrible. Do not ever go there, because if you do you will regret it.
11 years ago (14-03-2016)