Sears Hometown Store

I cannot drive anymore. Called to get sale and wash info. The man was very nice, helped me a lot to decided which one I wanted and then hubby went and paid for it. Recently called about a frig. Nice lady helped me a lot on the phone.
4 7 years ago (06-12-2017)

Absolutely the worst customer service I have encountered! I recently purchased a $1200 Craftsman tool box that was on sale. Salesman assured that all of the appropriate items were in the tool box and that the keys would work in both the bottom tool box as well as the top tool box. After unloading the tool box ~35 miles away I found that the bottom box was missing it's keys to lock it and the keys that were provided only worked on the top box. I called the salesman and he informed me that it was not their responsibility to provide the keys if they were not in the tool box. He also suggested that I go to Walmart and purchase a new lock set after I just spent a substantial amount in his store. I also spoke to the manager of the store and she was both rude and unhelpful! I would recommend purchasing Craftsman hand and power tools at the local Ace Hardware that is located adjacent to this store. Negative stars is my rating. Absolutely disgusting!!
1 7 years ago (09-08-2017)

The two nicest guys helped me find a washer with the highest ratings accepted a price match, and loaded it in my truck with a smile . Thank you !
5 7 years ago (08-10-2017)

New owners seem not to be too in tune with customers. I think I'll take my business elsewhere!
1 7 years ago (04-12-2017)

Above and beyond. We bought a washer dryer from our local store, which has some excellent folks that work there, the delivery fee is 75$ which we gladly paid, knowing home depots service ,while free- NEVER seems to come on the day promised and is much later, and when you are dealing with kids and clothes, next day delivery on a washer and dryer is a must! So the owner (Joe? ) came with a very nice man named Darral, we had walled in a spot just for stackable washer and dryer, meaning Joe insisted on hooking it up as part of the service and then climbed over a 9? Foot stacked set so he could get out of a 30 inch space-litteraly almost pinned to my ceiling. Then found outside breaker I knew nothing of to make sure everything worked. And the price of the set was great too, so definitely use these guys- WELL Worth It!
5 9 years ago (02-05-2016)