Scotiabank

The teller I dealt with was extremely confused. She kept telling me I needed an additional number other than the bank details on the bottom of a voided cheque, then I was told I needed a swift number to deposit into an account (I had a void cheque showing all banking information). A swift number is used for a wire, even I know that. If I was wiring I would have gone to my bank to complete. After along period of time and quite a bit of confusion, and someone coming from the back, they managed to do the deposit. With no additional numbers provided than what I came in with on the voided cheque. Then when I asked about opening an account personally, she told me its best to do online or I could go to the other Scotia Bank in Airdrie. Horrible customer service and lack of knowledge.
7 years ago (07-02-2018)

Staff needs to know that a bank draft is not like cash and a hold will be put on an amount for 5 days. Manager should be a little more prompt in calling customers back. Why on earth can you not call the bank telephone number and get an actual human at the actual bank.
8 years ago (29-05-2017)

Great and friendly staff at this branch; always. Quick and efficient service. Must be the best bank in Airdrie.
8 years ago (05-01-2017)

Really good customer service. These people helped me out even though they were really busy.
8 years ago (11-02-2017)

Very friendly , organized and as fast as a bank can be following procedures.
8 years ago (23-08-2016)