CIBC Branch with ATM

I had serious problem that NOBODY could seem to help me with! Not a branch with tellers, not telephone banking, no way no how! I was at the end of my rope..:( Then I did one last effort and went to this branch, Marco helped me and OMG! He was FABULOUS!!!! He actually looked into my problem and made some inquiries and found out what was going on! And the best thing yet, he FIXED it!!! I was ready to switch banks...I was done. But if Marco can be the one to help us in the future then we will stay.....SO happy..:)
8 years ago (09-06-2017)

This is probably one of the worst CIBC branches I have dealt with. They recently have gone "digital" at this branch as they don't have enough volume. I went in to make several business account deposits and they couldn't accept my deposits at this branch as "they are Digital now" and I had to go to another branch to make my deposits. Overall I think CIBC has the most unfriendly staff and despite me going into a branch every 2 weeks they don't even make an effort to know who I am or to be friendly. Other banks we deal with are far better and we are looking to changing our business accounts to another bank because of this.
8 years ago (13-04-2017)

NEVER DEAL WITH THIS BRANCH THE STAFF IS BEYOND IGNORANT I WENT RECENTLY WITH MY DAUGHTER TO CASH IN MY CHANGE AND TGEY DIDNT WANT TO TOUCH IT CAUSE IT ALL WASNT ROLLED UMMM THEY WRENT BUSY AND NOBODY WAS EVEN IN THE BANK THE TWO LADIES WHERE BEYOND IGNORANT THIS NOT THE FIRST TIME I HAVE BEEN HERE AND DEALT WITH IGNORANT STAFF BUT IT WILL BE THE LAST I ENDED UP LEAVING WITH MY CHANGE IN HAND AND WENT OVER TO ATB WHERE THERE WASN'T A PROBLEM BE SMART AND NEVER DEAL WITH THIS BRANCH CUSTOMER SERVICE THEY HAVE 0 !!!!!!!!
8 years ago (25-02-2017)

Simple, easy, friendly, and remember my husband every week.
8 years ago (18-09-2017)

Never had a good experience with the people working behind the counter. The old lady that works there constantly has a bad attitude and is grumpy. I dont know how she got a job working in customer service. Today, I came in around 4:45PM to deposit a paycheque and I was glad to see a different person behind the counter and was hoping for the best. The guy that helped me out was rude and gave me attitude. Where do they find these people? I worked in retail for 6 years and never had this kind of customer service before. I am very disappointed and mad about this. I wish someone will get back to me on this because this is unacceptable. One employee was whatever, but the fact that I have now experienced bad customer service from two different employees is outrageous. The only person that was kind to me at this establishment was the nice lady who was giving out popcorn to customers.
9 years ago (30-06-2016)