Scotiabank

Horrible service from their financial advisor! Do not use anyone here for a mortgage. They ignore condition dates and don’t return calls.

**Covid Hours Advisory [Important Information]: The hours stated online and on the bank’s phone line are not correct. The only correct hours are posted in the window facing outside the branch, and are subject to change. The branch and corporate are aware of the inconvenience this poses to customers but still have not updated their website nor their phone service message to reflect actual operational hours. Additionally, some days the bank is open by appointment only for certain hours. They may have employees walking around, and customers inside, but are not open to the public.

Financial advisors are a nightmare to get ahold of, they never return phone calls or emails. Had to go in in person a few times just to talk to someone since trying to contact them any other way was impossible. It was inconvenient to say the least.

I was physically disabled and bedbound for several years, during which I needed to open an account. Michael Ward went above and beyond and came to my home for my signatures to open the account. Additionally, I ended up being in a restaurant behind Ty, who was picking up lunch orders for 5 or 6 people, which caused the wait to be longer than anticipated. He is so sweet and thoughtful that when he was finished paying for all of his orders he thanked me for waiting and paid for mine too. I had already had a bad day that day, but his kind act turned my bad day around. Thank you ScotiaBank for employing such wonderful employees who are more than dedicated, but also kind and thoughtful of others. You have a life-long customer in me and my family.

Worst bank in town. Super hard to deal with.

Liars. They went back on a mortgage agreement that was promised to me when we signed our mortgage. Told me it was due to new business rules that occurred 4 years after our mortgage was signed. Just take your business elsewhere.

The Scotia Bank call centre was horrible, I had to yell into the phone....took 20 minutes to find Stony Plain Alberta, Canada....I spelled it 4 times, I could have driven there in less time. And sorry but very difficult to communicate ESL, terrible for a call centre not to be able to communicate. He said 4 other locations ....STONY PLAIN ALBERTA!!! Ugh get it together Scotia Bank, no wonder your reviews are terrible.

I didnt call the national branch I called this branch, tried to connect back from the national branch and I just get hung up on. It shouldnt take 40 minutes to talk to a person. I HIGHLY recommend you pick a different bank to do your banking with.

Absolutely the slowest people at this location. Even with no people in line it takes forever to do anything. The staff seem friendly but are beyond slow for any service they do... Stay away unless you want to grow old while they get their act together.

Micheal Ward had been pleasant over the telephone and helpful in person to get my banking in order. I’m so happy with my outcome.