SAAQ

I went to the SAAQ on Friday at 10 a.m. without an appointment. I waited for about an hour and was able to get my replacement driver’s license. Overall, I’m very satisfied with the service. Just one small thing to note — the office is located in a corner on the second floor, so it’s a bit hard to find.nnHope this helps others who are visiting for the first time!

Lines are horribly long. Employees aren’t nice at all. Frustrated, stressed out they don’t understand what you need. Security is useless. Unprofessional staff.nnWasting my time and don’t even know when I’m gonna be next. Yes there is a waiting list and they gave me a number, but it’s been hours. That’s unacceptable.nnSo many people, in front of me, behind me around me. I’m definitely not the only one thinking the same.

The wait time is too long, even when you have an appointment. The atmosphere is cool, clean, comfy, and refreshing even if you are to wait a while. The staff have smiling faces, and that is infectious to make one relax. As everything in Quebec, the numbers are called in French, and customers who are far from the tele promoter and do not understand any jack in French missed their opportunity. If any of the staff called out in English ed language must be after I left. Though a bit noisy with lots of people making and receiving calls at the top of their lungs.

Service was very fast. Can be a bit tricky to locate.

It was very quick if you book an appointment. I had to renew my license and booked on appointment online. By the time I got there they called my name and paid everything and it was quick. Took less than 15 minutes. For those waiting without an appointment it could take at least 1 hour or more so it’s recommended to have an appointment.

Directions to SAAQ with public transportation

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