SAAQ

Lines are horribly long. Employees aren’t nice at all. Frustrated, stressed out they don’t understand what you need. Security is useless. Unprofessional staff.nnWasting my time and don’t even know when I’m gonna be next. Yes there is a waiting list and they gave me a number, but it’s been hours. That’s unacceptable.nnSo many people, in front of me, behind me around me. I’m definitely not the only one thinking the same.

The wait time is too long, even when you have an appointment. The atmosphere is cool, clean, comfy, and refreshing even if you are to wait a while. The staff have smiling faces, and that is infectious to make one relax. As everything in Quebec, the numbers are called in French, and customers who are far from the tele promoter and do not understand any jack in French missed their opportunity. If any of the staff called out in English ed language must be after I left. Though a bit noisy with lots of people making and receiving calls at the top of their lungs.

Why your staff so depressed. Not only was the waiting long to begin with. But when people have questions about how the number system works, you guys talk to them like they're stupid instead of explaining nicely. Luckily someone had another number he was holding and gave it to me out of kindness. But once it got to my turn, I had the Haitian lady and I came up and greeted her without any response. I gave her my ID while telling her I need to do my renewal. When it came to pay the fee, I was waiting for her to say something, she stares at me for a good 5 seconds and then says I need to pay, but doesn’t even give me the debit machine, made me grab it under the glass instead of handing it to me. And then she puts the receipt on the table and my ID on the desk behind the glass window, not saying a word. I stare at her for 5 seconds waiting for something to come out her mouth, but nothing. I wait this time for her to actually hand it to me, I say thank you and my goodbyes, still no response.nnLighten up, or quit your sad ass job lol

Horrific! 3 months 9 phone calls. Hang ups because their phone lines were too busy. At least 20 hours of my life. Everyone giving me a different response. Their fault entirely by somehow creating 2 files for me which they all said they had never seen before. Finally I got to the one person who was able to fix it and kept his word and I got my money back. Their entire system seems designed to FAIL! The new head of SAAQ, Eric Ducharme, should be fired as was his predecessor. If anyone there knew their job 1 phone call would have worked. Instead I had to make 9 calls. No wonder their lines hang up on you. Everything takes 9 times as long as it should. I’m assuming nothing will change there. It’s a disgrace.

The wait time would have been long as I got there with the ticket number 39 and they were serving 90. However I had an appointment so I was seen after only waiting 8 mins and I processed quickly in under 15 mins. They spoke English to me and were decently friendly.

Directions to SAAQ with public transportation

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