RONA Lespérance - Ste-Thérèse

Horrible service. I had an item from another Rona that they did not want to accept as a return for some administrative reasons. Stating they were privately owned and I purchased my item from corporate Rona.nSad to see a Quebecois company putting internal issues above customer service

Incredible customer service. Staff was ready, available and willing to help. Everyone we interacted with was so kind and patient. Next time I need something from Rona, I’ll be sure to return to this location.

Prices are a bit high but it is expected of a place that has no near competitors. To the exception of the higher prices hence why I gave it 3 stars, the staff is super helpful and friendly, there is a lot of varieties of products and you can be almost 100% sure you'll find what you are.looking for. If you're in a hurry and don't feel like driving 15-20 minutes more for what you need, this the best option to consider. I recommend this place.

I was impressed by their rapid response at the entrance. Once you set foot in store, everyone says hello. If you look like you are lost, someone pops in and ask you if you need help. I would say, perfect for people who knows nothing about tools. Maybe less for introverts - you’ll be forced to response to all the customer service that is attracted to you.

Small store. However, few items available at this stores were not available at other Rona, Reno Depot, Home Depot. Therefore, I've traveled 25km here. Staffs will not ask if you need help or looking for something. Limited parking spots.