Rogers Video Belsize

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"Visit our Rogers store in Toronto! We offer the latest cell phones, tablets, smartwatches and accessories, plus trusted, reliable services to keep your home connected: high-speed internet, IPTV online TV, home automation & security, and landline home phone with unlimited Canada wide calling and long distance plans. Need a new mobile phone today? Choose from our wide selection of phones from brands like Apple, Samsung, Google, LG, Huawei, and more. Then pick a plan that’s right for you, whether it’s no-contract, unlimited, or a financing plan with $0 down and 0% interest. Bundle your services with fast Ignite Internet, Ignite TV, home phone and home automation and save even more! Stop by or call us today – we’re glad to help."

Address: 1987 Yonge Street , Toronto M4S 1Z6, ON, CA

Phone: (416) 544-1429

State: ON

City: Toronto

Zip Code: M4S 1Z6

Opening Hours

Monday: 10:00-21:00
Tuesday: 10:00-21:00
Wednesday: 10:00-21:00
Thursday: 10:00-21:00
Friday: 10:00-21:00
Saturday: 10:00-18:00
Sunday: 10:00-17:00

Update Info

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Reviews

door is locked during business hours, was ignored by both employees, the employee on the right in the photo literally locked the door right as I was going to open it. They both made eye contact with me… If this is the process at your store maybe let people know what to expect? Thought it was incredibly rude, and weird

I went to this store on February 10th 2023 at 12:10pm. After looking online first to see if this store stocks gift cards, I walked about 5km to get there to find the door was locked, then I heard a voice over the intercom saying "what do you want", I said "to buy a gift card please", the voice said "I will come to the door". When the lady got to the door, she said "what did you say you wanted", I said to purchase a gift card please, she said we don't have them here, I said I checked online first and the services available for this store showed they were stocked, she said "I don't know why it said that, we don't stock them". I am giving a bad rating because people don't want to walk a great distance like 10km just to find a store does not stock what the say they stock, and basic manners like an apology from the staff member would have been good customer service too!

I came to the Belsize branch to get my device upgraded. Jenish helped me out in the most patient, knowledgeable way possible. Assisted me in knowing what plan works best for me and made sure all of my concerns were answered smoothly. Would hugely recommend anyone who is Midtown or looking to get their Rogers upgrade to get assisted by Jenish. 5/5 service!!

I needed a replacement phone,  after my Samsung S20 was damaged. The staff went out of their way to deal with the Insurance company who covered the device, as my 1st call with them indicated an information error by the insurer. When I returned two weeks later with the replacement phone, they did everything to help me get it set up, and fully functional !!! The customer service and their patience in helping me, was superb !!! I couldn't have asked for more from the very helpful staff here !!! As for the Security at the door, just carry a piece of legit photo ID, and you're all set !!!

Their door is locked at all times and they only let you in if u have a passport or drivers liscense - their reason for this is “security” This store is an insult to one of the safest areas in Toronto to live- midtown- my advice to them get out of our neighborhood and go set up somewhere where you actually need security- like the US

likely the worst store of any kind - the staff locks the front door and asks for ID if you want to enter store?! Reason they could be or were robbed or something about COVID rules...Or just being lazy and working for the worst telecom company in the world where nobody is accountable for anything. just avoid at all cost.

I was looking to purchase a charging cable for my phone at this location. The staff on the intercom asked me what I am there for and asked to show him a piece of ID. ????  These protocols will deter potential customers, i will be looking somewhere else for assistance and take my business elsewhere. I recommend seeing it for yourself, it’s quite astounding and outrageous what they ask for. Thanks Have fun!

The door was locked at 2:30pm, the employee sat at a desk and asked what I wanted. After telling him I wanted to return an ignite set top box, he asked for my drivers licence. I showed it to him via a picture on my phone to which he responded he needed the physical licence which I did not have with me. He refused my entry using the excuse it was because of security issues. A complete lack of customer service.

Stopped by here to look at an iPhone I was thinking about buying. I tried pulling and pushing on the door to find it was locked. Someone came on the intercom "what do you want?" I said "to look at a phone" whoever was on the other side asked for ID which I said "no" to providing because it's a retail shop. At the same time an old lady was leaving the shop and I held the door open for her, I was then rushed by store employees who yanked the door from my hand and slammed it shut. I just walked away, probably the weirdest and worst retail shipping experience I've ever had.

Internet is somewhat reliable but does have issues. Cell coverage in Markham is poor in many areas with only one bar. They know. They knew for 30 years. That don't care. Prices like all the big players are high unless you can negotiate a better deal with customer retention. They are not the worst, Bell is, but they have a ways to go.

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