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Ridgeway Animal Hospital

  1. Fort Erie
  2. Fort Erie Veterinary Care

Reviews, get directions and information for Ridgeway Animal Hospital

Ridgeway Animal Hospital
Address: 257 Ridge Rd N, Ridgeway, ON L0S 1N0, Canada
Phone: (905) 894-6400
State: Ontario
County: Niagara Regional Municipality
City: Fort Erie
Zip Code: L0S 1N0


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
Responsive, compassionate and helpful We've brought our cockapoo, Neo, to the Ridgeway Animal hospital quite a few times and the team and vet have always been very helpful. In March we found a lump on our pups rump. Another vet told us definitively - without doing a biopsy that it was cancer and needed to be removed ASAP and we had to have him fixed at the same time. We rearranged a vacation so we could take our pup in for surgery ASAP but the other clinic wasn't able to complete the surgery as promised and told us just to 'enjoy the time we had left with him'. A month later we took Neo to the Ridgeway Animal Hospital and the doctor did a fine needle biopsy which told us that the lump WAS NOT cancer, just a fatty lipoma. We spent thousands of dollars rearranging our trip, over $1000 at the other vet and, most horrifically, experienced a month+ of sleepless nights thinking we were going to lose our best friend, all for the Ridgeway Animal Hospital to tell us in two days that he doesn't have cancer. Today, Neo started scratching his ear incessantly and ended up scratching his ear so badly it was bleeding. We called the Ridgeway Animal Clinic in a panic and they were able to see him within an hour, diagnose him with an ear infection and prescribe him meds. He's now resting comfortable with his cone on and we're so relieved. We are so grateful for the vet and the team at the Ridgeway Animal Clinic.
Had a terrible time with my 12 week old puppy. I was not allowed in with him, many months after the covid restrictions have been lifted. He yelped and cried for me and they wouldn't let me be with him. Following our appointment he wouldn't let me touch him or pick him up. He only went in for routine vaccinations. Never going back here. Most unempathic and disconnected vet ever. If you want a human approach avoid this clinic!
Unfortunately I did not have a great experience here. Due to the retirement of our vet we needed to find a new vet, so booked with Ridgeway. I have two senior dogs which I took in for yearly and to meet the veterinarian. No onenelae was there when we arrived. The assistant pleasantly introduced herself and then took Aussie to the vet. She shortly returned with him and asked for Millie. At this time I asked if they were not allowing people in due to COVID and she stated no it's due to construction. She shortly came back with Millie and let me know what I owed and handed me the machine to pay. I was taken back and had to ask what was done. She explained a booster. I then said I thought I would at least see the vet as we were new and I had things to discuss about my dogs needs. She just smiled and passed us off. So never even met the vet. I didn't feel we would be getting the help or care we would need and never gave them a second chance. Luckily found a great, caring veterinarian!
1st time Ive been here. The Dr was friendly and thorough with the visit. The receptionist Christine I think her name was was great with my dog, explained the medications, and answered all my questions. I recommend
Ridgeway Veterinarian has been great 2 my 11month old puppy and previously r 12yr old that'd we ended up putting 2 sleep. They r respectful, curious & always friendly. I thank them 4 all they've done 4 my family pets
Brought my Buddy here today , he got fixed .. it was extremely clean and the staff was very kind . Also the price was very good to get this procedure done . I deffinatly recommend to bring your pets here ! They even cut his nails which was a bonus : Thanks for treating my baby boy so good !
Treated us well when one of our fur babes went over the rainbow and we were treated like family when we brought a rescue home.
Friendly staff, they have always taken excellent care of my cats.
Freindly and knowledgeable staff. Only downfall is you don't see Dr. With your pet so communication is important
Our experience was not a positive one. The doctor did not offer after care instructions for wound care for our pet, only to contact them if I had any questions and to follow up in 2 weeks after the initial visit and medication ran out. Upon our 2 week follow up, I called to make an appointment and discuss what was currently happening with our pet, only to be informed by the reception and assisting staff as to the diagnosis of our pet, which she read through the doctor's notes. None of which was verbally conveyed as a definite diagnosis to us. We were given scenarios as to what the illness could be and offered the option to have a sample taken and tested...not a definant...this is what it's...diagnosis...at the time of the visit as was stated in the notes. I'm not blaming them for my pet's illness...but I am pointing a finger in their direction for her prolonged suffering....clear communication is an absolute must,...and we were not clearing informed ......currently seeking a new vet for our remaining pets!! 2 out of 5 stars, lost a points for poor communication skills and lack of customer my pet care .....reception and assisting staff are awesome...
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