Red Robin - Langley

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"This is how memories happen. Craveable Gourmet Burgers served up with Bottomless Steak Fries® and endless smiles among family and friends. Your Red Robin meal lasts as long as you do. No glares, no stares - just Yummm® moments to fuel the soul."

Address: 530 - 19705 Fraser Highway , Langley V3A 7E9, BC, CA

Phone: (604) 530-4484

State: BC

City: Langley

Zip Code: V3A 7E9

Opening Hours

Monday: 11:00-21:00
Tuesday: 11:00-21:00
Wednesday: 11:00-21:00
Thursday: 11:00-21:00
Friday: 11:00-22:00
Saturday: 11:00-22:00
Sunday: 11:00-21:00

Update Info

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Reviews

The new location is pretty decent next to the mall. The food however is average. We got a cheeseburger , mushroom burger and a fish sandwich for dinner. The Pattie’s were a bit over cooked. For $20 burgers I was expecting a bit more .There was no real taste of a beef patty. However, service was quick and our server was very quick and amazing.

Where to start...we arrived at 5:50 on a Friday eve and the restaurant was at roughly 60% capacity and were told it was a 5 min wait. We gave our name and proceeded to sit in the waiting area right in front of hostess station. Start noticing ppl are coming in and being seated ahead of us, but being we were a party of 5 we thought maybe it was because they were smaller parties. We waited patiently, until a party of 6 that had just walked in was seated. When I approached and asked how much longer....the hostess claimed she couldn't find our seating request or know we're waiting,  even though it was her who'd taken our name and we were seated right in front of her waiting as ppl came and went. We finally got seated, by this time it was 6:30 and the restaurant was packed. We'd asked for a booth because we had my grandson w us, what we got was a center table in the busiest area w very high server and patron traffic and my grandson in a high chair right in the aisle. We ordered our dinners, and  watched several tables who'd arrived after us be served, eat, and finish their dinner before ours was even served! After 45 mins, I was getting pretty annoyed and asked when we could expect our dinner to arrive. Told to hang on, then server came back and said all our food was ready except the salmon my hubby ordered which would be ANOTHER TEN minutes!!! He told waitress to just bring everyone else's food, so she did and all of our food was COLD due to having sat there so long waiting to come out. My order was for a California chicken burger, it was soggy, w no bacon on it, a small thin smear of brown guac, a few wilted shreds of lettuce, dripping in mayo and w a side salad w wilted dried out veggies and lettuce. A few mins later, hubbys order came and was also COLD  even though it was the one we had to wait for because it was supposedly being made! Not only was it cold, the salmon was dry w no sauce or seasoning, and the broccoli was bland and dried out w no seasoning at all. Now weve been there over 1.5hrs and been served cold food w terrible presentation and poor taste. We asked to speak to management at this point, and when we explained everything that had gone on, she apologized, said she'd  bring bacon for my dinner...then disappeared. Never saw her again. Nice management...?! Waitress came back w a bill even though 3 out of 4 of us wound up not eating and left hungry. Hands down THE WORST experience I've ever had at  Red Robin, and definitely in the top 3 worst dining out experiences of my life, and I'm 48. I'd never recommend this new location or give them patronage again and Id been to the older location more times than I could count and could always count on a decent tasting hot meal.  There was ZERO professionalism or quality control from kitchen to management, and even after given the chance to rectify and correct the issues, it still wasn't done and we left w empty tummies and time wasted. We should never have been charged for anything after soooo many fails on their part. Hopefully this location can start being a bit better when it comes to training employees and PR. Until then, there's many other far better options near by. Guess we learned the hard way.

I went to their new location today to celebrate my birthday and I have to say it was a total disappointment.  I went with one of my brothers and our 94yr old mother and we got there early to beat the lunch rush.  The chairs they have at tables were very uncomfortable and made it difficult for our Mom to sit, as she had hip replacement surgery in March 2022.  Due to her hip, she was unable to sit at a booth.  When we got seated there was only one other table with patrons, so we got our order in with the Server.  It did not take long for the lunch crowd to arrive and when they did, many had young children.  This restaurant has polished concrete floors, so the sound/noise bounces and it became incredibly loud.  Children crying/screaming & the restaurant had music thumping.  The frustrating part is that the Hostess was sitting tables with kids around adults.  I'm sorry, but there should be a "Family Area" where kids under 10 go with their parents.  Red Robin may be "kid friendly" but it is not Chuck E. Cheese's and the price of the food states this as well.  Unless the parents are paying for the meals at our table, I don't want to listen to their kids kicking up a fuss!  If the child starts crying/screaming, have the decency to get up and take the child outside so people can enjoy their meals! On top of all this, our food order must have gotten lost in the shuffle because multiple tables that arrived after us got their food before we did.  It took about 40+ minutes for 3 burgers to come to our table!  The food itself was actually quite bland, not a lot of flavour like they used to make.  When my brother spoke to our Server about the excessive noise, the Server said that she has been hearing that complaint a lot.  He asked where the Manager was and the Server replied that the Manager is busy in the back cooking!  We just about fell off our chairs to hear that the Manager was actually too busy with cooking and was unable to hear feedback from the Customers.  THIS is why I am writing this review! If you are looking for a restaurant that you can sit and have a conversation with someone while having lunch, this is NOT the place to go!  It was so loud it was difficult to have a conversation and on top of it, the food was extremely slow being served and all the while we had to listen to screaming children!  I find it funny that there is a category at the bottom to say if it is "Kid Friendly"...where is the one asking if it is a comfortable setting for adults to enjoy a meal?

It had incredibly friendly and welcoming staff, and their service was top-notch. Although I found the hamburger to have an unpleasant taste, they made up for it with their kind and accommodating demeanor. Additionally, they had a great variety of options for kids, making it a suitable place for families.

This is certainly not the atmosphere and nostalgia Red Robin used to be like the old location! It’s a completely different vibe, crammed cafeteria style sitting way over packed with tables. Food was extremely slow and burgers very bland not gourmet in anyway. The only real good thing about this place would be the friendly staff. Sorry Red Robin 2 stars  do not recommend.

This is our first time eating at Red Robins, we went here for the 8th wedding anniversary with my hubby and daughter. We were sat at the lovely outdoor patio, it’s small but we still had an enjoyable experience. Our total meal price was around $70, not including the tip. Hanna was our waitress and recommended the delicious smoke and pepper burger. Not only was the recommendation perfect, Hanna made sure we well taken care of. Her delightful and charming personality is a rarity these days! Our daughter loved the burger too despite being a picky eater. She also LOVED the bottomless fries, the name holds true. We ordered her some chicken strips on the side and took some to go. Thank you for making our anniversary lunch memorable!

We had a terrible experience 2 years ago at the old location. This was a completely different experience. Seated quickly, they gave us fries right away and were very attentive to us. Food was good too.Food: 5/5

Service at this restaurant was great! The waitress was very attentive!! Burgers were great. The wings were very tasty! Didn’t get a picture because they were devoured to quickly The gravy for the poutine could have been better very midNew seasonal watermelon margarita was yummy!Recommended dishesWings

First time coming here at Red Robin and everything was tasty and came out quick..the fries are killer and the strawberry milkshake is awesome.  I would of liked the burger to be juicer not sure if it's fresh or frozen but for a quick mall stop was ok.  Christan was our server and he was so onit and attentive. Great job and would come back again because of him.

We were so excited that Red Robins finally opened at their new location Willowbrook Mall.  Red Robins has a good vibes nostalgia for us growing up in Vancouver.  It was a place for us as kids hanging out with the family, teenagers hanging out with friends and as young adults grabbing a bite to eat before the bar.  A bit disappointed with the new location and space.  They've turned this institution into a cafeteria style set up.  It is quite loud people talking and has that messy look from the tables not being cleaned.  The food is not much to brag about either, which disappointed us the most.  We had two classic RR food - a signature burger and clucks.  The food was dry and aside from the sauces, pretty bland.  A few great shining things I should mention - we had a really good server Naomi, the food came quick and we had the donut tower.  It's kind of hard to live up to the Old Red Robin we used to love.

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Langley burgers

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