Red Robin Gourmet Burgers

Went here for a late lunch and it was a little disappointing. Waited in the entrance for about 5 minutes before anyone came to seat us. Ordered our drinks and about 10 min later when the server came to take the order she said drinks weren’t ready cause they ran out of cups. Not joking... they ran out of cups. So drinks came out with the food. Food was good. When we were about to leave we asked to have the nachos packed up and asked for a little more guacamole and were told she would have to redo the bill and charge for the guacamole. We declined and left. You would think given the whole “cup” thing, the guacamole top up would be free. Not so.
7 years ago (28-03-2018)

UPDATE - JAN 2018: After having a 2 or 3 'decent' visits (nothing spectacular) we had a repeat similar to our first bad experience. The atmosphere had the young staff buzzing around, doing a lot of stuff like cleaning and re-arranging rather than serving tables. There were 3, what I assume managers that were overlooking the kitchen plates - switching between touching food and checking their cell phones while they stood there. That still didn't stop our poutine being served to us WITHOUT cheese? The server suggested it was probably hidden in the sauce.....right..... I can only make an observation when the managers decided to treat themselves to a booth to meet/eat/socialize that the leadership here stinks and don't appear to support their staff by contributing, and doing a proper evaluation of whats important to the restaurant at that very given time (anything that would affect patrons should be done outside of hours) Out of the 20 workers that looked like Hosts / Servers only about 4 of them appeared to be actually delegated to serving tables. -----------------------original review from 2014 below ----------------------------- Wow - perhaps it was bad timing.... twice......(always have to give it a second chance, right?) the first server was good intentions, but apparently the kitchen staff decided to clean up for the night (dining around 8pm) second time, server was horrible, no check up, no drink refills, again about 5 tables and food taking 30 minutes. Atmosphere lacks a team effort amoungst waitresses, about 7 of them on the floor but one working the tables. these teenagers left running the place need some guidance, have someone there with some good experience show them the right way to represent your restaurant! All that is saving your bacon is the big name reputation that people rely on when visiting this location.
7 years ago (20-02-2018)

Was surprised how long we had to wait for drinks. Felt sorry for the waitress no help, heard a couple of people complain about the service and mistakes on the order. I was so surprised the Mac and cheese has gone up in price but the dish served was like a lunch dish. Higher prices and less food is definitely something to think about when you order certain things on their menu. Burgers are excellent tho.
7 years ago (14-11-2017)

Great food, great people, always leave satisfied
7 years ago (06-03-2018)

Exactly as expected. Good burgers. Over the top menu. Bright decor.
7 years ago (13-11-2017)