Red Lion Inn & Suites Ontario OR

Stayed here in April 2017. When we arrived, we found out that the hotel was undergoing renovations. That wasn't an issue. What was the issue was our room. We reserved the suite and the Jacuzzi tub was awful. It was dirty and there was a some kind of sponge that was left in the room. We also found an old key card in the room. My wife went to ask for another room and when she returned, she just walked into the room. The key card reader didn't work and the door didn't lock. When we moved into a downgraded room, the refrigerator was loud all night. My wife opened the door to the bathroom and a price of the door fell off. Because of the remodel, the pool and Jacuzzi area were closed. When we checked out the next day, we were offered a free night. Due to my wife being diagnosed with cancer, we finally were able to make it back mid September 2017. They honored the free night. We found out that construction is still in going. We weren't put in the suite, but a room with 2 queen. The newly remodeled room is nicer. No smell, but the curtains were paper. Apparently, they haven't received all their furniture to complete the remodel. There weren't any chairs to sit, and no place to hang our clothes. The towels is were laying on the luggage stand, as there were no racks in the bathroom. The bathroom door doesn't close, unless your standing in the shower. If we hadn't received the free night, we would have left. They stay is very friendly and helpful. Even after 6 months of remodel, they have a long way to go. We won't stay again, even after the remodel is completed.
7 years ago (15-09-2017)

Hotel is under renovation, nothing to bad wasn’t any noise at night. Stay was a little upsetting thou, I paid a high price for a room that wasn’t completely finished. Desiree was wonderful at check in, breakfast was good. Only thing I recommend about this place is wonderful staff, good breakfast, comfy beds and amazing mirrors in room.
7 years ago (06-12-2017)

The room was very cold and uninviting they had paper curtains with the rips in it, vinyl hardwood looking floors, the bathroom was so tiny it was hard to shut the door. I knew that the hotel was under renovation but never did they tell me the whole bottom floor was out of commission and there's no elevator to get to the second floor. However the beds and pillows were extremely comfortable.
7 years ago (07-11-2017)

They are definitely in a construction phase!!! Sure it will be a nice place when they get finished. As long as I get some sleep I will be happy...
7 years ago (21-10-2017)

If your just trying to find a place to sleep, this place provides that... otherwise the hotel is under construction, Wi-Fi is shabby, had to get our key cards rescanned because they didn't work the first time, the room is newly remodeled but the bathroom is extremely small and can barely shut the door to use the toilet..... advise for next time.... pay the extra $20-30 to stay somewhere alot nicer.
7 years ago (13-11-2017)