Real Canadian Superstore

I’m extremely disappointed with the quality of the produce I recently purchased. It was clearly spoiled — soft, moldy, and with a foul smell. It’s disgusting that this is being sold to customers. This isn’t just about poor quality; it’s a health risk. People can get seriously sick from eating bad produce. It’s unacceptable and needs to be addressed immediately. I won’t be coming back unless things change.

Poor management decision not to help people checking out fast on remembers day, called twice and the team hanged out the phone, blaming people for shopping, shame on you!nnEdit after the reply from the owner:nnI have called the store the day the incident happened, you did not take any steps to make this right, customer relations were unhelpful and blaming on people coming to shop.nnNot good sir!

Very disappointed. The produce is right on the edge of expiration, if not already expired. We have been using online pickup to get our grocery shopping done, and we have had nothing but issues the last 4 trips. The last 4 times we have to double check our order when we get home to check for missing items, or produce that has mold on it. This last pickup was the final straw. We got home and we're missing 15 of our items. This has happened many times, and shoppers should not have to double check their bins to ensure they got everything they paid for. Being the closest superstore to our house, it wouldn't make sense to go to another. But we may have to shop somewhere else unfortunately. The time we have to use to go back to the store to pickup again, is not worth it.

I would like to appreciate Julie from customer service. I had a return of 150 dollars after party items and she was pleasant during the entire transaction. No attitude or annoyed face. Very satisfied with her customer service.nnBeing an immigrant,i always get a sudden switch in face expression from the cashiers when it is my turn, even when i am doing large purchases.nBut in this case my returns was handled with good smile and was very accommodative. Thank you Julie for giving me a change. Much appreciated

Very good service... I am a customer since more than 9 years ago in this branch and I am always satisfied specifically with cashier Kuleprete .. she is responsible,respectful, dedicated and nice, she always helps me describeing the deals of the week and offers and gives advices how to buy products and groceries.. I am grateful