RBC Royal Bank

Since the new manager took over, the open time has been changed to 9:30AM.. in an industrial area where most places are open way earlier than that, that is a serious inconvenience.
7 years ago (31-01-2018)

Walked in one morning at 10am to set up a meeting to switch banks, was told 11am was earliest, sat down, was helped 10 minutes later. Sam was really friendly, helpful, completed what I needed in a quick painless manner. A few other times I walked in, and I was helped immediately, in and out in under 5 minutes. Friendly, smiling staff, so I cannot complain.,
8 years ago (19-06-2017)

Awful service. Teller was showing me attitude without any reason. Rude Rude Rude!!! I am a business client and pays all kind of ridiculous fees on everything.... I wasnt expecting that kind of service. 0 out of 5.
8 years ago (25-10-2017)

Before I start, Id like to say that there are good people working at this branch (the tellers are friendly and there is at least one decent manager I have dealt with) but otherwise I have had awful, awful, awful service. The saddest part is I voluntarily chose RBC because, after comparative research, they seemed like the ideal bank to deal with my requirements. I chose this specific branch because of its convenient proximity to my workplace. BIG MISTAKE! The fellow who set up my accounts (since promoted and working somewhere else) completely messed up everything (basic stuff, like somehow confusing my 6 year old son's account with mine and putting him as the PRIMARY on my checking account!) Within a couple of days, it got to the point that nothing worked at all, my financials were a mess (on paper) and I cancelled everything save for my mortgage, and believe you me as soon as it is up for renewal, I'm moving it out of there. 1 trip to set up the accounts, 5 trips (and numerous phone calls) to straighten it out. At the end of it, the branch manager (since promoted and gone as well!) was completely unconcerned and gave me a token 'sorry it didn't work for YOU, if you ever decide to change your mind, we will be glad to help you.' Scotia Bank has it's share of problems, but I've been a customer of theirs for almost 40 years and I've never dealt with a level of incompetence like I've experienced with this bank/branch before. 1 star because it won't let me post with a score of 0.
8 years ago (09-03-2017)

After being a loyal customer for over 20 years, all of a sudden they decided to put limits on my account. Very dirty... if I wasn't so far away I would just go there and close my account. Can someone please recommend a better bank to deal with? These people are very dirty... if I could I would give them negative 10 stars. Fire them all and start over, obviously something very wrong.
8 years ago (09-03-2017)