RBC Royal Bank

Incompetent staff. I picked up some cash and Jeff tried serving me. He only uses one hand, and counted the money onto the keyboard. Once there was a stack, it slid off the sloped surface, so he used his stomach to stop it from avalanching off the desk, while he continued to count. Suddenly he got confused and hunted around on the floor and under the desk. When two bills stuck together in the corner, he waved it wildly around to shake the other one loose (one-handed) Twice he lost his count and finally just gave up on counting it, then ran it through the machine. By the time Jeff was finished, he was so nervous that he could barely speak coherently, or handle the envelope of money without dropping it. So to the management, please put someone capable at the counter and get Jeff to wash windows or sweep floors. I just don't want him scattering my money on the floor or letting it fly to the wrong customer when he's waving it around!
8 years ago (28-11-2017)