Public Storage

According to their records I've been renting since 2005 and always considered the in-residence property managers to be 5 star service guys. Today, January 24, 2018 I give the current management one star because I was astonished when I arrived this afternoon to my twin storage units 113/114 in St-Lambert finding the ice caked snow not cleared from the doors of the ground level units. I can remember the snow always being cleared by the in-residence managers. They shoveled and snow blow away the snow for entry. Now they're gone. The 2 ladies in the front office said the snow clearing had always been the responsibility of the renters..Then why are they clearing the snow in front of the common garage door for renters who are paying far less than we are at the ground level with 9' x 24' units? The management is simply cutting corners and annually sending notice of rent increase with no regard to customer loyalty or satisfaction. From what I can access today,, their style not what it used to be YEARS ago! Update January 25, 2018 After having read my review this morning, I got a phone from the Property Manager saying that after checking with head office, the snow should have indeed been cleared as usual from all the ground level doors. She was very apologetic and offered me an incentive that immediately puts their services back with 5 stars.
7 years ago (25-01-2018)

Very helpful staff, always smiling, courteous. Secure property. Worth every penny.
7 years ago (08-01-2018)

Very kind and helpful staffs. Good promotions and reasonable price. I have no complaint for this place.
7 years ago (15-09-2017)

I was very happy with the incredible service I received. Great prices and helpful staff
7 years ago (16-10-2017)

very good service, good prices, very friendly and helpful staff
7 years ago (04-09-2017)