Public Storage

The facility is a five star. Karen the site manager provides great customer service and is very attentive. Everyone else that I have ever dealt with at this location has been very rude. They have also not been very knowledgeable about their property and the services they provide. Last week I called and asked if Karen was available and the guy answered that he was the site manager and that I could ask him. I said that I thought Karen was and he responded that she was not and that he was. Unsurprisingly he was not able to answer my questions about their policy accurately and needed assistance from the person training him. Staff changing frequently at a business is red flag to me.
7 years ago (26-10-2017)

Charlotte was very helpful!! She had a great attitude and made the moving process fast and enjoyable. Great customer service. Would highly recommend this facility. I have had nothing but great experiences. Thank you Charlotte and Public Storage.
7 years ago (09-11-2017)

We had Val as our service manager. She was very professional, thoughtful, and took the time to explain the ins and outs in an efficient manner. She really made us feel comfortable with the decision we made and didn't try to sell us on it. She merely presented the options and let us make an educated decision. Thanks for the excellent service.
7 years ago (14-09-2017)

Karen was very helpful in getting me setup with an appropriate storage unit. Site is clean and well maintained. Access is easy and secure. Recommended!
7 years ago (15-11-2017)

I did an on-line reservation and received a confirmation call from Karen right away. She was very personable and helpful over the phone. Val helped me when I arrived to sign the lease, etc. Val was OUTSTANDING, showing me where my unit was, making sure my unit was appropriately sized, and taking care to answer all my questions and explain everything thoroughly. She was friendly, professional and efficient – a great combination for good customer service. The facility is very nice – immaculate, secure, well-lit and definitely climate controlled (it was more comfortable than my house).
7 years ago (12-08-2017)