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Public Storage

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  2. Cook County Storage

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Public Storage

Story

More than 2,000 neighborhood locations, one right around the corner to serve you.
Office:
9:30 am-6 pm Mon-Fri
9:30 am-5 pm Sat-Sun
Gate hours:
6 am-9 pm daily
Call your location to confirm.
Call Center:
5 am-9 pm Mon-Fri PST
5 am-8 pm Sat-Sun PST
Hours can change. Please call to confirm.

Address: 143 E Lake Cook Rd, Palatine, IL 60074, USA
Phone: (224) 634-6937
State: Illinois
County: Cook County
Zip Code: 60074


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Reviews
This is the very best place to store your belongings. It’s safe, secure, and most off had the most incredible employees! They are always there to help you and go above and beyond any expectations. David is a pleasure to work with, amicable, knowledgeable, and you can tell he cares about your needs. Brenda is also incredible and will always be there for you for whatever you may need. Trust me, make the smart choice and store your items here.
9 years ago (07-11-2017)
I had to put 2 cars into storage and it was a complicated situation. The vehicles arrived on 2 tow trucks. Hattie was AMAZING in helping with the situation. She was very detailed in the paperwork and explaining how storing vehicles worked. She was very knowledgeable and helpful. I have never used a storage facility before and would highly recommend Public Storage. Thanks again Hattie.
9 years ago (12-10-2017)
I am a three time returning customer of Public Storage. Unfortunately this experience will make sure I never do business with them again. I rented the space, used it for about three weeks and before the month cycled, I both vacated the property and notified the property manager that I removed the lock and asked for my account to be closed. Pretty simple stuff right? Use the storage and when done close the account.... Apparently that is pretty difficult. I have received multiple calls, even on Sunday asking me to make a payment to avoid a fee. I informed that person that I vacated the property two weeks ago. They seemed shocked and unaware. I have received emails and more calls followed by more emails. How unprofessional can these people possibly be? Is there any communication between anyone there? I call customer service and they say I need to call the property manager. I call the property manager and it goes to their answering machine. Round and round and round. This total lack of basic customer service will make me gladly pay more somewhere else.
9 years ago (06-09-2017)
This location fit my needs perfectly for the time I needed. I dealt with Brenda on a couple of occasions and she was extremely helpful and friendly. The way customer service should be. I would be happy to refer this location to anyone.
9 years ago (03-10-2017)
Robyn and Brenda were amazing today. Robyn deserves ten stars for helping my son and me push our boat into the storage unit because I couldn't make the necessary turn -- you ROCK! Both made check-out quick n easy and we had a few laughs about raising boys.
9 years ago (05-07-2017)
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