Providence St. Mary Medical Center - Walla Walla

EDIT: I was encouraged by my neurosurgeon at Harborview to seek care at my nearest hospital to follow up on a drug reaction that may be affecting another preexisting condition I have, he was afraid of brain swelling. I came alone, against my better judgment as my 4 year old had the flu and I did not have a baby sitter, so her father couldn’t come with me. After past experiences I was too afraid to enter the er once I had parked in the parking lot. In desperation I called the charge nurse this was Christmas eve so I couldn’t speak with quality control explained that I was told to seek help here, but that I was having a hard time entering because I had been misdiagnosed in the past leading to a very severe extended drug reaction that could have been treated there had bloodwork been done. She was extremely understanding, gave her permission to look at my labs that had been done at the urgent care a day prior so they could see the correlation of off the chat eosinophils, and histamines in response to a round of medication I had been prescribed by another provider.nnIn this visit Christmas Eve, I was treated with kindness and compassion; something I was not expecting after past experiences here, but I was extremely grateful for none the less. The Dr. I visited with left no stone unturned and did do the imaging my neurosurgeon requested. Luckily no new anomalies were discovered despite the migraine I walked in with, and the blood work was found to finally be stabilizing, with the help of prednisone, which the Dr Jones was kind enough to extend the prescription until I am able to meet with my neurosurgeon in a week.nnMy only encouragement for this hospital left is to always check eosinophils levels if someone who doesn’t have a history of psychiatric or gastrointestinal issues suddenly come down with them. It can save their organs and mental health. Giving psychotic meds to someone who is experiencing allergic reaction delirium isn’t helpful, can cause you to become aggitated and experience a worsening of psychosis, giving those practitioners attending the patient false confidence in the belief that, “this person is just crazy”. It’s akin to torture, and you don’t even realize you’re doing it. This can really make a normal average every day person not only distrusting of the very people who are supposed to be trusted in a medical crisis, but resentful. I took almost two years and two rounds of this medication to discover the culprit because of a lack of blood work in response to sudden mental and physical deterioration.nnI am extremely grateful to Dr. Aaron Jones for his diligent and compassionate care in a time when I was extremely fearful and distrusting. A little faith has been restored, and that’s been the greatest gift this Christmas.nnDr. Billingly…for the love of god man..DO LAB WORK. You could have caught this, and saved me 6 separate visits to the urgent care and ER over the last three weeks, with one simple lab test. When I finally got lab work 3 days after seeing you, it was still so high I can only imagine how bad the blood work was when I was in your care. After seeing you I deteriorated QUICKLY, and was too afraid to return in a more timely manner, because of the way you brushed me off as an “anxiety” attack. I should not have to tell someone who went to school for nearly a decade that anxiety meds alone are no match for off the chart histamine and drug induced eosinophilia.nnAgain, thank you to St. Mary for doing the right thing and giving me the stabilizing care I desperately needed even if it came extremely late..better than never. Ya know?nnMerry Christmas and a Happy New Year,nto anyone who took the time to read this exhaustive report on my recent experiences at this particular hospital.nnWe have changed our previous one star review to a three. But if we are reviewing dr’s alone, I would give Mr.Jones a five.

I checked into ST. MARYS this afternoon. Front desk people fast and friendly. I go in with severe pain. The last time I went was November 13 2023. I believe what I said was disregarded. I told them I couldn't keep any food down. I told them I couldn't get in to my regular doc. Thursday or Friday. I don't believe they read my chart or what meds I was already prescribed.nNow this is where things get sketchy.nMy name is called an I go back to be treated..there is a guy on the right as you walk in the back room door. He has had a NASTY accident with his hand.. blood all over a table and used dressings, JUST LEFT THERE... They put me in a hallway less that 50ft on the left of the hallway. I dit on the chair or bed offered and i notice small sign posted.. says you are here to be seen faster. There is people in the room across the hall. The last 2 times, I have been treated here ;I was in the hallway not even in a private room I asked the Nurse if it was busy she said no. There was only 1 person in the waiting room.nThe CT guy came and He was great he was from London very nice and efficient .. He needs a raise!!nWe get back.. I have been in pain the whole time and just got back and I asked the Nurse for another pain med via my IV because then I would keep it downnShe says okay I'll check. I've been moved around an very painful pose and hurting bad. Long time goes by 30 min or Longer and new doc comes up and said. Shift change other doc went home.. Can I get you some other pain pills.. ohh !!here we go.. he hasn't read my chart..I can't keep any meds down.. I he suggest ABC and D. I said. I can't keep any meds down that's why I'm here!! The new doc didn't discuss an issue he prescribed 2 pills for. The last medicine I already was on.???? The discharge lady.. was really nice.. but the problem was she stared reading my paperwork outloud...In front of the people across the hall.. then 4 other people within earshot.nI felt discussing health matters had no privacy; I feel I wasn't listened to; by the Nurse or by the doctor. Its like being rejected- like we are saving the rooms for people with better insurance. I was never offered a room. I didn't appreciate being asked private health questions in the hallway where everyone can hear our conversation. The Discharge gal asked the Nurse is she can't keep meds down why are we prescribing her meds. I said my point exactly.nnAt some point. Protocol needs to be revamped here. I am seeing violations and Im the patient- I felt rejected due to my insurance. If I get a bill being charged for a private room. I will sue ST Marys. I'm tired of substandard medical care.nChristine Eakin

They're not organized and lie to you and the state of Washington about your child birth certificate making you wait for 10 months for ONE letter mistake THEY made but will make sure to tell you it's your fault somehow while they have you sign for medication but no mistake on that part?.....

A family member recently had an outpatient procedure here at St. Mary's. The doctors and support staff were just phenomenal. We were seen promptly at our appointment time, kept informed of where we were in the process, and made to feel like we were the sole reason for our team being at work that day.nThe cleanliness and adherence to proper sanitary and disinfecting procedures was spot-on one of us is a nurse, the other a retired hospital stationary engineer, and we left post-surgery confident that we had received the best medical care available anywhere.nFive stars, cannot recommend highly enough.

The desk girls in the clinic are rude and lazy! They need to do their jobs and stop gossiping. If you don't know how to be professional, then change carrier or at least fake that you are a nice person that gives a darn!?!.