Prairie Plumbing & Heating Inc

We returned home from the hospital with our newborn to discover that our water heater was broken. Prairie Plumbing was able to come out right away to help. The team (Dave and Sean) did a great job with protecting the carpeting, removing the old, and installing the new. Service was quick and the mess was cleaned up before they departed the job site. Thanks for making what could have been a major headache a smooth process.
9 years ago (04-08-2017)

My experience with Prairie Plumbing and Heating was exceptional, and they are on the top of our list if we have any questions in the future. Our well pump died on Easter weekend, and we had no idea who to call, since most places were closed for the holiday. Thankfully, we were able to connect to someone right away when we called the Prairie Plumbing and Heating emergency line, where someone walked us through what to expect. They dispatched a technician that morning, and he was timely, extremely prepared and knowledgeable - able to answer all of our questions and identify the problem quickly. He had the pump replaced in hours, saving our Easter gathering. Everyone was great to work with and the price was very reasonable, even considering the holiday weekend.
9 years ago (01-05-2017)

Working with Prairie Plumbing and Heating was a disappointment at every step of our septic project: - Perc test: didn't test where I asked and falsely blamed my wife when I asked why. I was very clear that I didn't want it too far out but I was reassured they wouldn't do that. - Gave a rough estimate that they had no intention of keeping, even though they knew exactly what the site looked like and what the project entailed. Project went over budget, not because of any unforeseen problems, just because they didn't plan properly. - Charged $500 for 20 minutes of work to mow some weeds, without my approval, nor my knowledge that they were a problem. I could have taken care of it in a couple hours. - Placed the septic exactly how I told them not to: way out in the field, not where they drew it, actually crossed a property line that was marked (they mowed over the markers when they mowed the weeds), and didn't tuck it into the hillside nicely like they promised. - Purchased topsoil without my consent when I already had a pile of topsoil specifically for the septic within 20 yards of the site. - When I addressed my concerns to PP&H, Merle hung up on me and threatened liens on the house. I was just looking for some acknowledgment and sincerity of some of their errors and was only met with extreme unprofessionalism.
9 years ago (10-04-2017)

We have had great experience with PPH. They are efficient with time, knowledgeable regarding their work, and do their best to address your needs in the most cost effective way possible. Highly recommend.
9 years ago (02-05-2017)

We recently moved into a new home and our water heater started leaking. We have a UHP home warranty so we called them to have this issue addressed. UHP unfortunately chose Prairie Plumbing and Heating as our contractor to install our new water heater. We set up the appointment to have the water heater fixed, and we asked the serviceman how much the water heater he was installing cost as we had absolutely no choice in which heater we got, to which he responded "I don't deal with the numbers." UHP covers the first $1,000 of the new heater and we are responsible for the rest. When we got our bill from Prairie Plumbing and Heating the water heater they installed was $1,238 alone, which is absolutely outrageous for the water heater itself. I think what is most disappointing about this experience overall is their absolute lack of interest in customer satisfaction. When I called to ask about why I was given such an expensive water heater they didn't so much as offer an apology, stating they told us it would be between $1700-$1800 (which they most certainly did not) and when I said I was contacting the better business bureau their response was "OK." Be wary when using this company and be sure you insist on knowing the costs beforehand!
9 years ago (05-04-2017)