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Potbelly Sandwich Shop

  1. Evanston
  2. Evanston Sandwiches
  3. Evanston Fast Food
  4. Evanston Salad

Reviews, get directions and information for Potbelly Sandwich Shop

Potbelly Sandwich Shop
"Potbelly is the home of legendary hot, oven-toasted sandwiches. Try our signature: A Wreck®. Plus, fresh-made salads, hearty soups, hand-dipped shakes, and cookies baked fresh daily. With a fun, welcoming atmosphere, Potbelly is the best lunch spot in all the galaxies sorry aliens, but it’s true. Also offered: pickup, delivery, dine-in, and catering."
Address: 630 Davis St , Evanston 60201, IL, US
Phone: +1 847-328-1800
State: IL
City: Evanston
Zip Code: 60201


Opening Hours

Monday: 10:00-22:00
Tuesday: 10:00-22:00
Wednesday: 10:00-22:00
Thursday: 10:00-22:00
Friday: 10:00-22:00
Saturday: 10:00-22:00
Sunday: 10:00-22:00

Update Info

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Reviews
This is in the old Chandler Inc building which used to be a stationary building in 1996. Pot Belly has been in this historical building and has been maintained well. They serve you fast and offer a clean sandwich and soup. The only complaint is probably the sandwiches recently are not too soggy and haven't been taken care of well.their cookies are great
The food is great, I like the chicken more cooked though. Their chicken bia healthy but half cooked.
Food was great as usual but service was not. Middle age blond woman at cash register was very rude and impatient even though there was no line at the time, and the person adding condiments snatched my sandwich back from me for no reason. It’s very easy to be pleasant to be people…only the guy taking sandwich orders seemed to know that
I'm so happy with a catering order I placed for work this week. There was a last minute change and everyone was so accommodating and kind. Especially the GM, Wendy, who went above and beyond making sure I got receipts and was kept in the loop about the status of my order. However, everyone I worked with was so kind and hard working. The food arrived right on time, looked great, and was very tasty. Thank you again, Wendy! And to all the Potbelly Evanston Team!
So today i ordered the applewalnut chicken salad. I received my salad with no Grilled chicken on it. I called the store and qas told i could be refunded for the chicken only. Upon pushing the MANGER or that what he claimed to be when i asked to speak to the manager, said. I could be another salad if i come get it. I informed the guy that i was at work and couldn't leave. He continued to tell me that was my option. I pushed again that none of those worked for me. Finally he said that another salad would be delivered to me. When i asked how long ....He hung up on me..... we will see if it comes.
Terrible experience. First the website wasn't allowing us to order ahead. No big deal. So my boyfriend goes in to order. My sandwich was completely wrong. Wrong bread, toppings that weren't asked for, wrong quantity. On his salad he asked for no blue cheese and it was even written on the lid of the salad. Guess what was in the salad when he sat down to eat it? I have never had an issue like this at any other Potbelly where an order was so screwed up. We won't be coming back.
I'm autistic. How autistic, you ask? I tried to go into this Potbelly alone, having never been to the chain before. This is already scary and overwhelming. The staff were very busy with beginning of the day activities, but still took their time to help me figure out how to order. In the end I was so frazzled and confused I forgot to pay. The staff, presumably seeing my distressed state, didn't even call me on it. Once I realize I called in to pay over the phone. The gentleman was very kind, and it almost seemed like he wasn't going to ask me to pay until i insisted.it was very obvious i was having a hard time in the store I recognized this as the taller black gentleman that had helped show me to where the ordering station was. I wish I had thought to get his name because he deserves a raise for his kindness and empathy alone. Thank you all for being so kind to me. I was struggling my autism and really having a hard time speaking and comprehending. Yall helped me get food and get home and that means more than you'll know. Fast food is a thankless job and I hope you all get every blessing coming to you.
This is easily the best Potbelly I've been to. If you come in often enough, the staff will start to know your name, remember your order, and interact with you. It's not a given that every shop has that level of customer service or friendly people. I've been to a lot of different Potbelly locations, and this one has been consistently the best in terms of quality and customer service.
I normally never leave reviews ever but it was my first time and I was looked down upon for not knowing how to order using potbelly terminology. I work in food service as well and I know it can get a little confusing if a customer doesn’t know what comes with a meal for example but it is the employees responsibility to help them and not make them feel dumb. I would just suggest focusing a little more on customer service. The three stars are because the food made up for it.
**I’m changing my review below several months on because the vibe since I last went in has totally changed. I love their sandwiches and the service has really improved. Thanks, Potbelly! Wow, extremely rude customer service from the older man making sandwiches this afternoon. I walked out without a sandwich—no thank you. I am happy to take my business somewhere they need and appreciate it.
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