Polyclinique Levasseur

This is by far one of the most poorly organized clinics i have ever seen. I don’t know who it is run by but they maybe should go back to school and learn how to correctly run a medical clinic. Not only did i have to wait 2 years to get a family doctor but now i even have to wait months for an appointment with her! Don't get me wrong she is amazing but the system they use is absolutely absurd. And forget trying to speak with a receptionist because they are just plain rude and make you feel completely unimportant. It is disgusting to think THIS is where my tax money goes. Something needs to be done about this because I no longer see a point in having a family doctor that i can only see once a year if i’m lucky. If you’re planning on enlisting here DO NOT. Another thing my 85 year old grandfather was given an appointment and they canceled it for an unknown reason without even contacting him! Utterly disgusting.

They tell you to show up 15 mins in advance for your appointment and to make sure you have a full bladder. After 40 mins of waiting and seeing others who just arrived past before me, I asked the receptionist when my turn would be because I really needed to use the bathroom. I get told we don't know. The doctor is running late. The receptionist could have at least warned me about the delay when I gave her my info. It's unfair seeing others who haven't been waiting as long as me pass before me when I'm stuck here, still waiting on a full bladder, I also have other errands to do and now everything is delayed because of this. If you give people an appointment, then they should respect the time of that appointment!

I had an appointment with Dr Bernucci on Jan 23 2023. It took me 2 months to get this appointment. Sunday morning at 8:30 am I received a call telling me that my appointment was cancelled because Dr Bernucci will be absent on that day. I’m well aware that things happen & he can’t see me but at least have the common courtesy to reschedule my appointment. I was told to call on Monday & get another appointment. Needless to say I’m not able to get through to a person & I need to wait till the first Monday of February. Bottom line I’m back to square 1. What is the use of having a family doctor. I haven’t physically seen him in 3 years.

Why do they ask you to press 8 for English if the receptionist doesn’t speak English? This isn’t a restaurant where people are placing orders for a pizza. It’s a clinic where people are getting medical information. I started the conversation with, "Hello. How are you"? And the reply back to me was, "Do you speak French"? I’m already stressed over the possible of having a serious health issue like cancer or a tumour growing due to a condition I have, let alone trying to get the right words out in French. It shouldn’t be a struggle for anyone to have bilingual service in the health field. Horrible. Quebec should be embarrassed of itself for allowing this.

Dr Gjika is my family doctor - I have to say, she is the best family doctor ever! She is so patient and takes the time to truly listen to all of your concerns. She is empathetic & compassionate - it really shows how much she loves her job. Above all, she is incredibly knowledgeable, both in adult & baby/toddler health. I feel at ease speaking with her & always leave my appointments with much less anxiety. I am so fortunate to have her as my doctor. Getting an appointment on Bonjour sante is sometimes challenging however. To note: I had left a review for dr perreault but it got deleted after writing this review. Dr perreault is an amazing doctor who truly listens to all your concerns!

I was in Montreal on a work contract and needed to see a doctor urgently. My colleagues set up an appointment and I was able to see someone that day, the secretary Mrs. Kim and Dr. Perreault even held the clinic open past closing hours so that i'd be able to make a visit. All in all it was very quick and courteous service and I was well looked after.

The robot recording that serves as a receptionist is malfunctioning and has been spewing gibberish for the last 10min. Im trying to speak to an actual person

Not very considerate for older patients. Being treated like numbers & with their new technology that only works for their benefits. Tried to get an appointment is like pulling teeth. You can get a specialist appointment before a general practioner appointment. Unacceptable behaviour with their system also sending numerous textes. Very annoying & unprofessional.

As you can see in the comments in French and English, communication is not the strong point of this clinic. Dr Catherine Mercier is my family doctor, but lately it's been impossible to get a rendez-vous with her. The clinic's website throws you at Bounjour-Sante and says there are no vacancies to be attended by her. If you call the clinic, you will spend half an hour talking to the recording, to the point of telling you to go to the website to do the rendez-vous. This is ridiculous. I'm thinking this clinic has closed!

Very disappointed, my family doctoc is about to retired, no one is able to give me the same answer about how my gile will be processed to the next doctor ... can't book online , can't book over the phone ....bravo

Directions to Polyclinique Levasseur with public transportation

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