Centre Dentaire Patrick Canonne

Been here twice now for my daughter's cavities and couldn't be happier with the experience; took breaks when needed, talked her through the whole process, and always so patient & kind! Very welcoming, quite nicely decorated, and all in all a fantastic & friendly place.

i had the worst phone call experience with one of the receptionist there. i had an appointment for my son i called to tell them that he will be late for 15 min he is on the way with his father the lady didn't give any response over the phone, I felt that i'm talking to myself then she said ok and hung up. Unfortunately because of the traffic, my son and couldn't be on time and then, i received a call from the same lady, she started saying your son is not here and this is not acceptable you suppose to respect your time i was explaining to her that ha had to see a doctor before and it is emergency as he had ear infection and he is on his way . but she said m'am you don't understand what i'm saying whenever you book an app you have to be on time I'm going to cancel the appointment for your son, i told her he is near by the clinic but she was like no i will cancel his appointment you don't understand what i'm telling you, you should respect your appointment, i was like i'm sorry for that but you suppose to change your way of talking to me it is not appropriate to talk to me like this way, i told her i called to say that he will be late it is really emergency he has ear infection since last night i was talking to her and suddenly she said you don't understand what i'm saying, you should never take an appointment if you are not coming and she hung up again. i called again to speak to a supervisor she answered again and she put me on hold and never returned back to me and I had to call back again to have someone to speak to. I called my husband and explained to him what happened and he was at the clinic then, so at the reception he asked someone to let him speak to a responsable person at the clinic. She asked him about the name of my son and when a lady from the reception heard the name, she reacted like 'I canceled the appointment already' She was the second lady at the reception and cashier desk, however in the clinic they didn't want to give my husband her name. aThe clinic is a very nice place and all the dentists and their assistants are so nice and friendly, however for that person, she really needs to learn how to talk to the human-beings and to understand that there are some emergencies could happen out of our control and she should listen and sympathise with patients. I didn't mind to have my appointment cancelled, however all my concerns are her way and attitude.

They send an email as a confirmation for appointment with the wrong address. They did this three times with me and so today I spoke to the secretary about it nicely and her response was that the emails were automatic and couldn't be changed. I beg to differ. Also, the general Anesthesie team and surgeons were so rough with my kid he still remembers the bad experience an year and a half later. However I am giving three starts because the assistants and occasionally the dentist we see for clean ups and annual visits are kind and helpful.

They really did everything, and even went out of their way, to accommodate us throughout of son's surgery. The anesthesiologist forced us to get a covid test for our son which I wasn't happy about. But in the end we got one, it was really no big deal, and the anesthesiologist was very humble and polite in dealing with me and the situation. He even came out after to ask me if there was anything else he could have done to make our experience better. The whole staff was the same way. Very professional, very kind and very good with kids. I'm not sure what more they could do to improve. I'd give them a hundred stars if that was an option.

Dr maryse was incredible and the rest of the staff , my son has never stood still at the dentist and most dentist did not want to deal with him however Dr Maryse was able to get his attention and keep him calm even while fixing a cracked tooth. I recommend this place, incredible.

My kids just 11 years old Thay do exam cleaning aks over 200hundred dollars I’m telling them just cleaning Thay say no need do exam

Up until the last visit with pédodontiste Dr Nancy Poirier I've had no complaints really except for the lack of willingness to speak to me in English. During our last visit however, something unacceptable occurred. My 5 year old son was examined first, then my 11 year old daughter. My son is very active and has two broken front teeth and 1 cavity, and my daughter has a few cavities and an overbite . While my daughter was in the chair, the dentist and her hygienist were talking in French about the poor state of my children's teeth thinking my daughter only understood English. My daughter exited the room mortified and awkward. Extremely unprofessional, idiotic and unkind.

Great experience for my daughter who had high enxiety of going to the dentist. They made the experience enjoyable!

Drove down for 45 mins to get here then was told that they don't recognize Sunlife insurance and that I have to pay $675 for examination & cleaning! They called to inform me to bring extra pair of shoes but they cannot inform that they don't recognize Sunlife. Definitely no going back to this unprofessional, no class place!!!

All staff are very nice and talking to us clearly and gently... Clinic is very clean and we didn't wait for long time.. The nurse was very patient with my son and the dintist as well.. Thank you