Pizza Pizza

Several years ago this location made me change my mind for the Pizza Pizza restaurant for the better, but recently management has changed and so has the quality of food and service for the worse. After the changes, I've had several times where my order should be free, but was ready within a minute and I didn't say anything and paid. To top it off, they never would show me the pizza before paying even tho I noticed the pepperoni count and amount of sauce decreased creating a drier and pepperoni-light pizza. This never happened previously. To top it off, the majority of the time my order is two simple pepperoni pizzas. My last time I was there, I waited over 5 minutes past the free point and when I approached the counter to get an ETA, I was heavily pressured to pay for my order before they would check on my order. I showed on the app that my order should be free and finally the employee went to the back to check on my order. I never got an explanation, but after waiting at least another 15 minutes I was told my order was ready. Needless to say, it appeared my order was never started until I asked about the status of my order. The order was embarrassingly given to me for free. Finally today was the first time I revisited the restaurant in a long time because I won a free pizza slice form a sporting event. When I walked in and asked for a slice, it looked promising, but when I was told they'd have to keep my ticket, I asked if it was possible for them to void the ticket in some way so I could keep it as it was a commemorative ticket for a good seat and I wanted to keep it as a keep sake. The employee said no, but then said he'd go ask the manager. He came back and said the manager said "no". I asked to speak to a manager myself, to which he finally said "well there is no manager, we just have a head cook" and I couldn't talk to him. All the while I was dealing with this employee, other customers were having problems with another order. Needless to say I walked out without my pizza and kept my ticket.
7 years ago (11-01-2018)

Today, I went to this pizza pizza. I was very impressed with the service they provided me. The ingredients were very fresh, the staff was friendly. I highly recommend this pizza pizza in compassion to other pizza pizza.
7 years ago (24-01-2018)

Dufferin and Clark store ownership has changed and I will not return to this location. The quality of the food has deteriorated under new management. I'm surprised Parent doesn't mystery shop their own franchises to protect the brand.
7 years ago (24-12-2017)

The place has gone down hill since the last time I was there. The pizza was tasteless and expensive. It was late so I had no choice but to go there. Usually I go to this mom's and pops place around the corner. Their prices are cheaper and the quality is much better. I guess pizza pizza grew too much that they charge high prices and don't care about quality. I would have given the place 0 stars if I could.
7 years ago (25-10-2017)

Affordable ok pizza nice seating area
7 years ago (03-01-2018)