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Reviews, get directions and information for PetSmart

PetSmart

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PetSmart is the world’s largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet’s needs. Services include grooming, dog training, cat and dog boarding, and Doggie Day Camp. PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, chinchillas, gerbils, hamsters and mice. Visit your East York PetSmart today!

Address: 835 Eglinton Ave E, East York, ON M4G 4G9, Canada
Phone: (416) 696-0388
State: Ontario
County: Toronto Division
Zip Code: M4G 4G9



related searches: PetSmart Grooming, PetSmart Burlington, PetSmart Brampton, PetSmart Mississauga, PetSmart Ancaster, PetSmart Calgary, PetSmart Adoption, PetSmart vet
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Reviews
Needless to say, this is Snowie's favorite Petsmart in the GTA. Their staff are super friendly and the doggy day camp here is perhaps the best in the city. Great special events with photos, fun times, and staff who love dogs
BEWARE! THEY WON’T TELL YOU HOW YOUR DOGS REACTS TO BEING GROOMED AND WRONGLY RECOMMEND TRAZODONE! I have taken my dog, Zoey, here about 5-6 times. Each time the groomer has let us know that Zoey is a “little anxious” and doesn’t like her front paws being worked on but will do his best. No problem. Last time the groomer said that maybe she would be more comfortable during her groom if I gave her some trazodone. Today for our appointment, I gave Zoey a small dose of trazodone before her appointment and brought her in. This time, someone new was grooming her and refused to take her after letting us know that they do NOT recommend trazodone before grooms because most dogs will be so sleepy they can’t work on them and THEN shared that it had been put in her notes that she is SO anxious during her appointments that she SCREAMS the entire time and it’s recommended that she only be groomed by a vet. WHY WAS THIS FEEDBACK NEVER SHARED WITH ME SO I CAN MAKE AN INFORMED DECISION FOR MY DOG. I used to take my dog to a fancy groomer downtown and they NEVER had any problems with her. The lady I spoke to says the “notes” do not have to be shared with the pet owners and rather are for the groomers. WHY WOULD THE OWNER NOT WANT THAT INFORMATION ABOUT THEIR DOG?! If I’m not there I can’t see how she behaves! So now not only have I given my dog drugs at their recommendation and can’t have my dog groomed for the holidays, but the groomers here could have created a serious anxiety problem in my dog by continuing to take her and work on her while she “screamed”. I would have taken her back to her old place RIGHT AWAY if I knew she was acting like that during her grooms at PetSmart because clearly something is off. I’m SO upset and will be escalating this further.
Thais did an amazing job grooming my dog! She was professional, detailed and made my Jojo look and smell absolutely adorable. I’m happy with the results and will definitely be coming back!
I took my dog to the PetSmart in Leaside for grooming, and the groomer, Coleen, was responsible for his cut. We provided a photo of his previous haircut to show how we wanted him to look. Everything seemed fine when we left, but when we picked him up, the haircut was a complete mess—absolutely awful. To make matters worse, Coleen was incredibly rude. She told us that we could bring our dog back to PetSmart location for grooming but implied that he wasn’t behaving well, which supposedly made it unsafe to have him back. On top of that, she wanted to charge us an extra fee for his behavior. I was furious because our dog is 7 years old and has been to groomers since he was a puppy—he’s never had an issue before. Coleen’s unprofessional attitude and behavior were completely unacceptable. I had to escalate the matter to her manager, who, thankfully, was understanding and kind. I strongly do not recommend Coleen as a groomer at this location. She may be the only rude groomer here, but I can't speak for the others. Please take my experience into account before deciding to bring your pet to this location.
Colleen is a lovely woman and a fantastic dog groomer! I’ve been taking my dog, Madeleine, to see her since her first puppy cut, and I’ve never had any complaints. Sure, Madeleine might shake and be scared going in, but I don’t think that has anything to do with any mistreatment. Rather, it seems all dogs are nervous going to any groomer!nnColleen is highly professional and follows the rules. She always checks your dog for matting, which is extra work and comes with an added cost. If you’re not clipping your dog’s nails, cleaning their ears, or de-matting them at home, the groomer will charge extra for those services. A dog wash and cut doesn’t include these extras, which is common sense.nnIn terms of dogs with behavioural issues, as mentioned, Colleen is highly trained, experienced, and professional. She will assess the situation for risk, which is to be expected. If your dog is anxious and behavioural, the groomer will assess it and determine if they can proceed safely.nnI’ve never had behavioural issues with my dog because I took Maddie to puppy, intermediate, and advanced training at Petsmart. I continue to apply what we learned in that training, so she’s very well-behaved.nnThis weekend, we had Cecilia, who is also lovely. We were very happy with the groom over the weekend and had no complaints. We recently switched to Cecilia at Colleen’s request due to scheduling issues, but we would go back to Colleen in a heartbeat and are also happy to stay with Cecilia.nnOverall, PetSmart is fairly reliable, and the grooming services are top-notch. I would recommend it to other pet owners.
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