Perth & Smiths Falls District Hospital

I would like to extend my appreciation to all staff within the SF hospital during my recent stay. Especially certain nursing staff, they know who they are. One in ED, 2 specific nurses on med/surg. As well as volunteers, housekeeping . 4 different Doctors . Oh and not to forget PT.nYou're a wonderful team, I was treated with kindness, respect and all listened to my needs for care. You all helped me to remain calm and comfortable. Thank you. I hope I never see you again.

Do they actually take patients here? Sign says 2 hours. 6 hours later youre starving and trying to decide if waiting is worth it. Theres cans of tomato soup in the vending machine that makes a ton of noise in emerg. I’m convinced they don’t have doctors on staff all day. They just let us pile up and someone shows up at some point. There is no incentive to get patients worked on and out. You check in and… stay? Who is in charge of these places? Do they ever sit in one of these plastic chairs for 6-8 hours and take notes?nnUpdate: Est wait time now 6 hours. I’ve been here for longer than that and nobody is getting in. There are no doctors. These fine unionized ladies and collect their salary without WASTING my life away. What’s the point! Fire them all if they can’t service anyone. 5 people just left. I was here before all of them.

Thank you so much to the staff of the emergency department in. the S.F. site.nAfter arriving by ambulance on Friday, April 25th, early evening, I was treated for my pain with compassion and efficiency ..nFrom the triage nurse, who immediately put in IV, drew vials of blood, checked vitals and did the first urinalysis sorry, I don't remember her name ....nTo my overnight nurse, Mackenzie, who. was so helpful all night long, and repeated many of the tests at 6 a.m....nTo my dayshift. nurse, Sue, who found me some socks. and some food and got me ready for the cat scan...nTo the overnight doctor, who was so comforting and patient, explaining all that was happening and why....nTo the young woman from radiology, who picked me up from and returned me to emergency, for my. scan....nnEVERYONE was so kind, professional, and caring !!nThank you all very much.

I’ve had such a wonderful experience the past two days from , triage to nurses to ultrasound, technicians, and doctors. Everyone was so amazing and so helpful. My visit was fast and efficient. I was in and out on both days within five hours. Anytime I need the hospital. I will definitely be going to Smith Falls. Thank you all for running an efficient Hospital where I personally felt cared for.

This happened at Smiths Falls Hospital. I arrived at the emergency department a little after 6 PM. It was packed, and the wait time was estimated to be at least two hours. Despite that, I registered and went through triage. I patiently waited for my turn.nAt 10:59 PM, triage called my name, checked my blood pressure and temperature, and offered me Tylenol and ginger ale. They told me they would call me as soon as possible, so I returned to my seat and continued waiting.At 11:20 PM, a nurse called my name along with another patient, and we were brought inside. It was busy, so I sat and waited again. First, Dr. Peirce attended to the other patient, who had a saw injury. She gave him shots, changed his bandage, and discharged him. Then, Dr./Nurse Sue assisted an elderly patient who needed to be transferred to Kingston Hospital via paramedics. Once she was discharged, Dr. Peirce was attending to other patients elsewhere in the emergency department, so I continued waiting.Another elderly patient was also being tranferred, this time to Perth Hospital. I reminded myself to be patient, knowing they required more urgent care than I did. However, my frustration started when a new patient arrived with what seemed to be a foot strain. A nurse assisted her, had a short conversation, and then Dr. Peirce came in. Within ten- fifteen minutes, she was discharged. I thought, “Maybe now it’s my turn.”I noticed Dr./Nurse Sue walking back and forth, while Nurse Jade was busy working on something. At one point, I was the only patient left in the area, and I assumed my turn was coming. However, a mother and child arrived, and Dr. Peirce immediately attended to them instead. That’s when I started losing my patience.I approached the nurses’ station and spoke with Nurse Jade, asking if I would be seeing a doctor soon. I explained that I had already been waiting for two hours and had arrived before the mother and child, yet they were seen first. I asked if she knew when the doctor would see me, and she said she didn’t know because there was a queue. When I asked where I was in that queue, she again said she didn’t know and mentioned something about triage.Frustrated, I asked if I could just go home since I had been waiting so long. She pointed me to the exit without acknowledging my concerns. I couldn’t help but feel that I was treated unfairly, possibly due to discrimination.I called my husband and explained the situation. He immediately came to the hospital and went to the registration desk to inquire about why I had not been seen. The staff asked for my name and if I had my wristband. When I showed it, they seemed annoyed. The staff then called inside to check, and the person she was talking to insisted that I had said I wanted to go home and had already left. Since the staff member didn’t know what had actually happened, she told the person on the phone to send someone out to explain things to me. My husband and I waited.As we stood there, I told my husband that I was treated poorly and that I wanted to file a complaint with the government. A few minutes later, the mother and child who had been seen before me were discharged. As they walked past, they told us that they overheard Nurse Jade talking to other hospital staff, saying, “There was a woman who said she was going to leave, so why is she still here?” It was clear she was being rude and unprofessional. This was not the behavior expected from a nurse, and it made me even angrier.Minutes later, Dr./Nurse Sue finally called my name and assisted us back in. Shortly after, Dr. Peirce came to see me, and she was incredibly kind. She addressed my concerns and quickly got me discharged.On our way out, I told my husband to ask Dr./Nurse Sue for the nurse’s name so I could report her. Dr./Nurse Sue said her name was Jade, seconds later Nurse Jade said her name is Jade also showing her badge. She then asked if we had any concerns, but at that point, I was too upset to engage. I simply said, “No,” and walked away.n: