Perpetual Insurance Services

If I could give zero stars I would. Been a long term customer up until recently where they charged my credit card and insured the wrong car of mine. They canceled the insurance but didn't refund the full amount charged. Told me it has something to do with ICBC but it has been almost 2 months and still no credit of some sort. The charge was not my fault i shouldnt have to pay anything let alone wait months for a full refund. Don't deal with any of these agents Leaini, David, and Lucy extremely annoying with their million VM they leave you on your phone when trying to get you to renew your insurance. Leani you ve done nothing to make the situation better. I'm calling you out specifically I think it's time you get some training on customer service or just retire. I hope this review will warn others to stay clear of using any of Perpetual's services. Not worth the headache and run around.

They are awesome! Especially Ken as he took the time to help me with a difficult situation. We live close by and my family goes here for all our insurance needs.